富國島綠灣水療度假村的評論

住宿方回覆: Xin Chao,Thank you so much for your detailed review. We’re happy to hear you appreciated the peaceful setting, spacious villa, and our diverse breakfast selection, especially the Pho! We sincerely apologize for the tennis court being unavailable during your visit and hope you’ll get to enjoy it next time. Your comments on transportation and local recommendations are helpful, and we’ll continue improving our services to ensure an even better experience for your next stay.

住宿方回覆: Xin Chao，感謝您抽空與我們分享您的回饋。我們很高興聽到您喜歡寧靜的雨林氛圍、寬敞的房間以及我們每天的下午茶——很高興知道這些方面幫助您放鬆並欣賞美景。我們也感謝您的建設性建議。我們肯定會考慮增加更多的客人活動，並確保更容易獲得驅蚊設施。我們也注意到了您對空調及其噪音水平的評論，並將研究如何改進。再次感謝您的入住，我們希望下次能再次歡迎您，為您帶來更好的體驗。

住宿方回覆: Xin Chao,Thank you very much for sharing your feedback with us. We are glad you appreciated the tropical rainforest environment of our resort. We also value your comments regarding the dining experience, turndown service, and facilities, as they help us improve our services further. We apologize for any inconvenience you experienced with the room lock and transportation arrangements. Your feedback is very important to us, and we will work with our team to enhance consistency and guest satisfaction. We truly hope to have the opportunity to welcome you back for an improved experience in the future.

住宿方回覆: Xin Chao,Thank you for sharing your review! It’s wonderful to hear that despite the late reservation and higher price, the experience and service exceeded your expectations. The spacious single-family villas with balconies, large baths, and outdoor showers sound truly luxurious. It’s great that the special Spring Festival programs and diverse breakfast options added to your enjoyment. The quiet beach with plenty of lounge chairs, two swimming pools, and excellent beach services make it sound like a perfect relaxing getaway. Also, thanks for highlighting the free airport shuttle service—booking in advance is definitely helpful to know. We hope you’ll visit again soon!

住宿方回覆: Xin Chao,Thank you for your review! We're glad you appreciated the quiet atmosphere, natural local style, and the beautiful white sand beach with various water activities. We understand that transportation and dining options being a bit inconvenient and pricey can be challenging, and we appreciate your honest comments. We’re sorry for the misunderstanding regarding the canvas bag — it’s definitely not meant to cause any frustration. Your feedback helps the resort improve guest communication and policies. We hope despite this, you had a pleasant stay overall!

住宿方回覆: Xin Chao,Thank you for your review! It’s great to hear that you found the environment very suitable for a relaxing vacation. The privacy, comfortable bed, and unique open-air shower sound lovely, and it’s nice that the shampoo’s ginger and lemon scent stood out for you. Free afternoon tea and the barbecue buffet with a good atmosphere are definite pluses. Thanks also for the heads-up about the dinner options outside the resort. It sounds like you really enjoyed your stay and didn’t want to leave after three nights — that’s a wonderful compliment!

住宿方回覆: Xin Chao,Thank you for sharing your wonderful experience with us! We’re so happy to hear you enjoyed the peaceful environment, spacious sea-facing room, and our swimming pool, perfect for family stays. It’s great that you found the hotel comfortable for your five-day visit. We appreciate your feedback about the food and dining options; we will take it into consideration to keep improving. We look forward to welcoming you back for another relaxing stay away from the crowds!

住宿方回覆: Xin Chao Sunjinhua Jinhua,Thank you for your review. We’re glad you enjoyed our beautiful beach, snorkeling opportunities, and the steak at our restaurant. However, we sincerely apologize for the issues you experienced with the room and air conditioning. Please be assured that we are addressing these maintenance concerns to improve the comfort of our guests. We hope to have the chance to welcome you back for a much better stay in the future.

住宿方回覆: Xin Chao Keaideheihei,Thank you so much for sharing your wonderful experience! It’s fantastic to hear that Green Bay Phu Quoc is your favorite hotel on Phu Quoc island. The Christmas party and buffet dinner sound amazing, and what a lucky surprise to win a spa voucher! We’re glad you had such a joyful time and hope your next visit will be just as memorable.

住宿方回覆: Xin Chao,Thank you for sharing your feedback with us. We’re glad to hear you enjoyed the beautiful natural surroundings and the clean beach at our resort. It’s also great that you appreciated our variety of restaurants and the complimentary afternoon tea. We will take your comments about the villa facilities into consideration as we continuously strive to improve our guests’ experience. We hope to welcome you back again soon!

住宿方回覆: Xin Chao,Thank you for your kind words and for choosing to stay with us! We’re delighted to hear you enjoyed the quiet atmosphere, beautiful pools, and friendly service from our team. It’s great that you appreciated the complimentary shuttle services as well. We understand that being close to nature can bring some outdoor bugs, but we do our best to keep the rooms comfortable and clean. We truly appreciate your preference for Green Bay and hope to welcome you back soon for another relaxing stay!

住宿方回覆: Xin Chào Mengxiaomengbuzuomeng,Thank you for your thoughtful review! We’re glad to hear you enjoyed the peaceful beach and our attentive service. We also appreciate your feedback on the room setup and the proximity to nature. We will look into improving soundproofing in the garden rooms for a better experience. We hope to welcome you back soon for another relaxing stay!

住宿方回覆: Xin Chào Zhuanggeitaliantuozi，感謝您分享您的回饋。由於位置及道路照明不足造成您的不便，我們深表歉意。我們理解這可能沒有達到您的期望，我們將考慮您的意見以進行未來的改進。我們也很遺憾您沒有機會體驗下午茶服務。我們希望未來能為您提供更愉快的體驗。