It’s been 20+ years since I’ve been back at this property. The renovations are fantastic! The entire staff from beginning to end have been so courteous and professional. Chris at the front desk was so welcoming! We were kindly upgraded to an ocean suite (234) in the Haleakala tower (Platinum). I actually preferred being on the same floor as the lobby, it was so convenient. We did have a few issues with the toilet snd also a ceiling leak. It was partially fixed and front desk waived our daily $50 resort fees as a courtesy. That was very generous of them, we didn’t even ask. Mid stay, I decided to get a copy of our folio to keep track. I noticed our parking ($38 self) wasn’t on there so I made front desk aware of the mistake. They said they would keep it off as another courtesy. Wow! Such great customer service! We enjoyed all the pools, especially the adult only infinity pool. One time they even passed out vanilla mochis! My family had such a wonderful 5 night stay. Also, the rollaway was actually a twin sized mattress! Very comfy than the usual foldable springy cots. Oh yeah, don’t forget to get your daily free chocolates at the front desk!
滿意
58 評價