韋科沃爾瑪附近住宿

這是我們特別的度假勝地!我和丈夫慶祝了我們的20週年結婚紀念日,我們總是住在同一個公寓酒店,我們非常享受我們的住宿!我們特別感謝“Talkin Ms Terrie”,她是如此善良,總是熱情地迎接。向爲我們辦理入住的前台女士,如此友好和所有工作人員。感謝Residence Inn讓這些Bonvoy會員20週年難忘!

FIRST of all, I have been booking and staying at this specific Townplace Suites for state cross country and track meets for YEARS, and have NEVER had an issue like this. I booked 4 rooms, specifically for the needs of my team and coaches, on March 26th for a one night stay May 3-4. I PREPAID for a 2 bedroom suite, reserved 2 more rooms with 2 queen beds to accommodate my team of 4 girls and 4 boys - PLUS their families and our coaches. I also booked a King for a coach. I verified my reservation weekly and checked in on the Bonvoy app the night before (May 2nd). Friday morning, the day of our arrival, Taylor, Director of Sales, called to inform me that my reservation was being canceled and they needed to move my 4 reservations to another property because there were guests who didn't 'check out' and they needed my rooms. I responded very nicely with ”I cannot move, I have families coming in who are staying at the property to be near their children” - I also pulled the titanium level, owners for 19 years card and asked her to please find other guests who could move. I told her that I had prepaid, already checked in, and could not move. She said OK. I arrived at the property a little before 3pm, just ahead of my teams first race at 5pm. The woman who checked us in gave us room keys - each coded with 2 br, 1 king, 2q, etc. When we got to the rooms, they were all 1 king bed studios. I came back down and was told that the GM had switched our rooms that morning and there was nothing she or anyone else could do. NO apology. She proceeded to call her manager who also did NOT apologize and actually blamed me for not switching hotels when Taylor called. He was rude and disrespectful and could not give me a reason as to why Carli changed our rooms. I again (admittedly, not so nicely) asked how this could happen if I 1. Made the reservation for specific rooms 5 weeks in advance. 2. Prepaid for one of the rooms, and 3. Checked in the night before. He had nothing to say, no apology, and again blamed me for not switching properties. If it had just been me and my coaching staff, that would have been tolerable, but it was 14 to 16 year old athletes who were unable to get good rest before competing in the state championship races that evening and the next day. It has been 3 days, and I have not had a single person reach out to me with any explanation. I feel just awful for my team and their families who had a terrible first experience at state.

由於錫洛區馬拉松很近,我們選擇了這家酒店。我們希望能夠步行到起跑線,而不必與交通衝突。完美的位置。步行兩個街區到木蘭市場。工作人員非常友好。提前入住。大堂現代而乾淨。房間如此寬敞且乾淨!房間寬敞可鋪開。舒適的牀上用品。Keurig機器是一個很好的觸摸。室外露台空間舒適。寵物友好!這是一家高檔酒店。街對面有個流浪漢收容所,但我們沒發現有什麼問題。

酒店非常的不錯，肉眼可見的乾淨，是在美國為數不多住的非常舒服的酒店了，下次有機會的話還會選擇住在這裏

友好的工作人員。舒適的牀。一樓的房間,帶露台,可以進入游泳池。小古色古香的游泳池維護得很好。不錯的遮陽戶外休息區,我們沒有使用烤架。步行距離到我們想做的一切。期待步行河道,但這次旅行沒有成功。會回來。

We are big fans of this property. With family in Waco (and ties to Baylor) we enjoy coming to Waco. The manger of this hotel, Justin, is FANTASTIC and has been extremely helpful. The location is great, the value is great, and the staff is great. If you are visiting for the Silo's, they are a nice walk from the hotel. Also, if you drive a Tesla - they have free chargers on site!