這是我們特別的度假勝地!我和丈夫慶祝了我們的20週年結婚紀念日,我們總是住在同一個公寓酒店,我們非常享受我們的住宿!我們特別感謝“Talkin Ms Terrie”,她是如此善良,總是熱情地迎接。向爲我們辦理入住的前台女士,如此友好和所有工作人員。感謝Residence Inn讓這些Bonvoy會員20週年難忘!
瓦柯廣場凱悅嘉軒飯店為忙碌一天的旅客提供一個放鬆身心的好地方。 在韋科對於商務旅客或休閒旅行的人來說,瓦柯廣場凱悅嘉軒飯店提供了舒適的住宿。 韋科地方機場位於20km附近,而Amtrak站距離26km遠。 該區域內可看見多元活動,Red Men Museum and Library,Beacon Hill Baptist Church和Red Men Hall都在附近。 當客人有多餘的休閒時間,可使用現場的各種設施。 韋科飯店在網站上提供停車場。
不論是商務還是休閒旅客,韋科南TownePlace套房飯店都能讓您的韋科之行變得更加美好而難忘。韋科地方機場位於距離該飯店大約14km的地方。從飯店到Practically Pikasso遊覽很方便,Red Men Hall和Urban Air Trampoline and Adventure Park也均在附近。飯店對客房的裝飾十分考究,每間設施齊全的客房都配備有空調。飯店設有大廳吧,您可在這裡放鬆身心,享受貼心的服務。旅客想要在自己的房間邊聽音樂邊享受美食,只需呼叫送餐服務。倘若您覺得飯店的餐飲服務無法滿足您的需求,附近的Rosati's Pizza Sports Pub(義大利菜)、Dairy Queen(快餐簡餐)和Logan's Roadhouse(西餐)不妨可以試試。飯店提供健身室,旅客可以在這裡舒緩身心壓力。飯店配備有商務中心,可供旅客使用。飯店設有24小時櫃檯諮詢服務,為下榻至此的您提供最貼心的行程安排。
KkarenoJ5112PB2024.05.07
FIRST of all, I have been booking and staying at this specific Townplace Suites for state cross country and track meets for YEARS, and have NEVER had an issue like this. I booked 4 rooms, specifically for the needs of my team and coaches, on March 26th for a one night stay May 3-4. I PREPAID for a 2 bedroom suite, reserved 2 more rooms with 2 queen beds to accommodate my team of 4 girls and 4 boys - PLUS their families and our coaches. I also booked a King for a coach. I verified my reservation weekly and checked in on the Bonvoy app the night before (May 2nd). Friday morning, the day of our arrival, Taylor, Director of Sales, called to inform me that my reservation was being canceled and they needed to move my 4 reservations to another property because there were guests who didn't 'check out' and they needed my rooms. I responded very nicely with ”I cannot move, I have families coming in who are staying at the property to be near their children” - I also pulled the titanium level, owners for 19 years card and asked her to please find other guests who could move. I told her that I had prepaid, already checked in, and could not move. She said OK. I arrived at the property a little before 3pm, just ahead of my teams first race at 5pm. The woman who checked us in gave us room keys - each coded with 2 br, 1 king, 2q, etc. When we got to the rooms, they were all 1 king bed studios. I came back down and was told that the GM had switched our rooms that morning and there was nothing she or anyone else could do. NO apology. She proceeded to call her manager who also did NOT apologize and actually blamed me for not switching hotels when Taylor called. He was rude and disrespectful and could not give me a reason as to why Carli changed our rooms. I again (admittedly, not so nicely) asked how this could happen if I 1. Made the reservation for specific rooms 5 weeks in advance. 2. Prepaid for one of the rooms, and 3. Checked in the night before. He had nothing to say, no apology, and again blamed me for not switching properties. If it had just been me and my coaching staff, that would have been tolerable, but it was 14 to 16 year old athletes who were unable to get good rest before competing in the state championship races that evening and the next day. It has been 3 days, and I have not had a single person reach out to me with any explanation. I feel just awful for my team and their families who had a terrible first experience at state.
We are big fans of this property. With family in Waco (and ties to Baylor) we enjoy coming to Waco. The manger of this hotel, Justin, is FANTASTIC and has been extremely helpful. The location is great, the value is great, and the staff is great. If you are visiting for the Silo's, they are a nice walk from the hotel. Also, if you drive a Tesla - they have free chargers on site!
I never leave poor reviews but I felt I needed to this time. Our family stays in Holiday Inn’s all the time and all over the country. It is because this one was so below standard and our experience was so poor that I needed to let others know so they can made an informed decision on whether to stay at this hotel. When I booked our two rooms for multiple days I specifically asked if they had a pool. The representative making the reservation said yes there is a nice pool at this hotel. When we arrived there was a sign on the counter stating the pool was closed due to remodels. The clerk did say that we could use the pool at the hotel next door but it was an outdoor pool and it was February (45 degrees outside). We get to our rooms and in one room the tv did not work. They did finally move us but we wanted adjoining rooms because we were there as a family. After a long day of driving we all wanted a hot shower but the hotel has turned down the hot water in the bathtub and the water was barely warm. After my wife and daughter got out of the shower they made me turn up the heater because the shower made them so cold. BTW the sink had hot water. Lastly, see other review on the breakfast. The first morning we ate there but subsequent days we went out and paid for breakfast. The hotel looks nice and clean but has significant issues, especially at $130 a night.
I'm going to try to keep this short. *read ending regarding illicit/illegal behavior* So I checked in, received a key card for my first room but it was occupied since the door wouldn't open. Went back for a second key card, let the staff know, they apologized and gave me the second key card and AGAIN it was occupied but this time I walk in and a man was pooping. After apologizing, I went to complain to the front desk. The young girl at the front was polite and apologized. I kindly requested to cancel my reservation and was told I would get a different room instead. At that point I asked to please have my reservation cancelled. She stated I would have to speak to management. The manager/owner Bob came out and said no to my request regarding the cancellation. When I insisted he stated, ”no room! No reservation! Leave!!!”Therefore, I called the police due to his hostility and the need for this to be reported so that I could receive a refund since he was refusing to de so. Per police, this motel/hotel has been under investigation for illicit/illegal behavior and has changed it's name as well as management three times in the past three months. Soooo,with all that being said please save yourself the safety risk, headache and unprofessionalism. I wouldn't trust my kids or family here EVER. Had to give one star in order to post this. Otherwise, I wouldn't rate it even one star. Also, the hallways smell of mildew.
Everytime ive came to this hotel,the big gut working is truely a person who's got no clues on hotels chains names.hescrather dumb on the facts of the name has all to do if your goingvto get bussiness. I'm sick that he's so not willing to honor the days inn standards.if someone in the corp office office of the days inn could please go to this bellmead hotel and see how they treat us custumers.omg. make a revation& I clearly stated when making this resvation I would be needing this room every week for the next 6months & we will be needing a early check in.by 1am to 12noon.they granted us this request. When I got to this property.im told yo come back afterc239 3pm.i said when we made the reservation they said we could check in early.well this petson tells me it's not up to days inn to say anything about there customer checking in. Oh ok.then I was charged 50 deposit for what? I paid 118.00 & $30.00 for early check in & a 50 deposit.for what.so we paid 200.00 almost for a room that's never worth 50.them people then wouldn't give us our 50 deposit back.they made us wait over 2weeks before I receive it back on my card.im not sure why they are so disrespectful to folks who's a day inn customer. I refuse to go back to this hotel cause every time we have to go through he'll to get a room.its sad,but if they keep running the days inn franchise name down.id the sign says days inn.u have to follow there rules and standards. But I was told there privately owned and they do what they want.wow that's when I choose to take my bussiness to Marriott. They've got the best employees there .I demand a investigation of their 5o.oo deposit& I wouldn't ever stay if it's nor carrying that name.hugw oroblwm