優度假日大飯店(Horský Hotel Dobrá Chata)

The room is not cleaned - clumps of dust, obviously not vacuumed carpet, foreign hair in the drawer in the bathroom, the heating ladder is terribly dusty, ... Due to my allergy to dust, an immediate request to clean the room. The response was that the maid was there on the first day and it would be fixed right away. After about an hour, the room was returned with the words that it was cleaned, from another lady. However, the room was only vacuumed. Dust and dirt, foreign hair, etc. still in place (despite the fact that we showed and said exactly where the mess was in the photos). The young waitress told us upon arrival that if anything was wrong, we should contact her. At this she arrogantly told us that she does not clean here and is here alone and put a rag in our hands to wipe it off. The operator came to ask us about it the next day, but my allergies really didn't wait until the next day, so we cleaned the room ourselves with a borrowed rag after the four-hour journey to the holiday accommodation. The operating lady was nice, she tried to offer us some compensation - coffee and dessert. I have to praise the food very much! Either a selection at breakfast or an ordered dinner. Fast preparation, excellent food. Another minus for me is that the staff constantly sits in front of the entrance and smokes. Whenever we wanted something, someone just got up from that cigarette and followed us inside. At breakfast as well, only a question about whether we have eggs and during the breakfast no one from the staff inside.

Beautiful cottage in the middle of the beautiful country, lovely and helpful people with welcoming smiles