靠近維也納維也納西火車站的飯店

Checked in late to our “Superior Room” during our visit to Vienna. The room was clean and cozy just as you would expect at a Mercure hotel. But that’s where the good things ended. The next morning at about 9.30am we heard knocking on the door and it started opening. We panicked and I quickly held it preventing it from opening any further. After a couple of mins, we opened the door ourselves to check who on earth it was. Turned out it was the cleaning lady from the housekeeping staff. She even had the gall to ask us at what time were we leaving, that too at 9.30!! We informed the lady at the reception and she was apologetic but would not take any “concrete” action. That is not all, there was no dental kit in the room. We called up the reception and the lady let us know that they were out of dental kits! How do you claim to be a 4* hotel with such a lacklustre service and poor hospitality? Either way, I know that I am not going back to this hotel and would caution others too. 4/10 for me.

住了一天。 接待人員非常熱情友善。 便捷的地方。火車站距離酒店僅幾步之遙。豐盛的早餐。我們住在十一樓，所以窗外的景色很美。 房間雖小，但住一晚還算可以接受。

Overall we had a very good experience. We stayed in the family apartment. The good: 1. Very good value for money 2. Great location with easy access to public transportation 3. Good breakfast 4. Very large and spacious room. 5. Good sound isolation, our room was on a low for facing a busy street and we could hardly hear a sound from the outside. A few things that could be improved: 1. We arrived late and the sofa bed was not made, we had to ask for sheets and make it ourselves. 2. The wait time for the elevators was often too long. 3. There was mold on the ceiling in the shower. 4. The quality of the pillows was low. 5. The door in the breakfast area was kept open and we could smell the cigarette smoke from outside during breakfast. 6. The room overall seems a little dated and in need of some maintenance.

First time for me in a Hostel and these guys made sure my experience was memorable. They were very welcoming and always smiling. The rooms were very clean, beds very comfortable. The lounge area had a lot of chill spots, a pool table, a fussball table. At the bar I asked the bartender to make me a cocktail that was not on the menu and he was more than happy to do so. I really appreciated that! The metro station is right downstairs, and you have 5 stations to get to the city center, which is really helpful because in the center of the city are all the tourist attractions except Schonbrun. They have breakfast every morning and you can choose to pay 7 euros to eat. Or not. Not the best breakfast I've had but it does the job. Also, another con would be that there is no other piece of furniture in the room other then the beds. I found myself needing a chair or a small table lots of times. Overall an awesome stay! Would totally recommend! I will definitely come back!

我們之所以選擇這家酒店，是因為它到維納體育館的位置非常方便，而且我們在這裡聽音樂會。我們是從P+R Hütteldorf坐地鐵過來的，只能推薦。這家酒店還設有收費停車場。房間陳設簡單，但乾淨整潔，擁有您需要的一切。然而，我不會預訂酒店長期住宿，因為房間裡沒有保險箱。早餐還可以，價格合理。然而，早餐室太熱了（幾乎是熱的），但大堂其他區域太涼爽了。我們可以推薦這家酒店，並將再次為 Stadthalle 的下一次活動預訂。

Mixed bag here. The hotel is walking distance to the Stadthalle, our main reason for booking. Lots of transport links around. Many Ubers and bolts, and about 30/40 minutes to the airport via taxi. Room size was adequate, with a mini fridge, which was unplugged with food and drink inside. It didn't really cool well, when we managed to plug it in. The beds were comfy. The room had tea and coffee making facilities, but no milk. Room had electric blinds which were cool, and room was good and dark when the curtains were closed. Breakfast was ok, pretty standard, nothing special. But still good to start the day with. Rooms on the street side are very very noisy. The hotel is near a shopping mall, so deliveries 5am-10am every morning. Vehicles lloading, banging, noise, men shouting, doors slamming etc. But not really the hotel's fault. At night people smoke outside. So you can't really open windows overnight if you want a decent night's sleep. The room got very stuffy and no real aircon. The cleaning staff start very early, around 9am, so again prospect of good sleep is hit and miss, but they are very friendly and polite. Room generally clean, but there were hairs in the sink and shower. Also hairs on the supposedly clean towels. Staff mostly friendly and accommodating. However, the price of drinks seemed to change every round, (normally increasing). There was one member of staff who had the most appalling attitude. On our last night the shower flooded badly, into the hallway of our room. We couldn't shower or use the toilet. We phoned reception. The staff member claimed he didnt understand what bathroom is flooded means. After 5 attempts at explaining. He said he would send a colleague up. Surprise! Surprise! No one came. We needed sleep due to early flight the next day. We went down to reception, we were ignored, treated with contempt, eye rolls, and he told us he couldn't help, he said he was on his own. So sending someone was a LIE!? He was at the bar pouring drinks slowly, while looking at us blankly and rolling his eyes. He demanded we take a seat, no apologies, no offer of a solution. Basically appalling customer service and no communication. He was quick to check in guests that came to reception, inbetween pouring drinks deliberately slowly to avoid us. The only thing he said was he was on his own and there were no spare rooms. Eventually, he came to our room and saw the problem. With a bad attitude he did try to unblock the drain to no avail. We were lucky enough to have him mop up the floor and give us more towels, upon us asking, no offer. The staff in the morning when we checked out were apologetic when we told them, which we appreciated, and did make us nice coffee's to go. Unfortunately it doesn't take the bad taste away, and we had a poor night's sleep as a result of the stress. No one deserves contempt, utter rudeness and unhelpfulness as a paying guest, especially when we should have been resting, ready for flying

Wonderful place. 4* hotel with 5* experience, and extremely decent price. Perfect location, only few minutes from center, tram and metro station just next to the hotel. The rooms are cozy and clean. They even have… guitar amplifier. A lot of place to relax inside the hotel, free tea in library, and smart “maxi bar”, where you can buy everything necessary. Tasty breakfast. Extremely friendly staff: Elena, Hanna P., Hanna M., Sergius, David, Daniela. 100% will come to stay again

Very modern and spacious rooms with shower in the centre. Very well located, with friendly staff on hand. Hotel served a good breakfast with a wide variety of food. The hotel was clean and beds were comfortable.

This was a lovely hotel with all the comforts. Check in was a breeze and the front desk was great. Our room was spacious, and decorated beautifully. The bed and linens were comfortable and we slept well. The breakfast in the lobby was nice and overall we had a very good stay for the price point. The area is pleasant enough.

Positively to mention is the excellent location near a train (Westbahnhof) and subway station. Our stay was from 31.12.2022 to 03.01.2023. Room was a little small for 3 people, but we didn't spend much time in there anyway, except for sleeping. Room was not cleaned at the first day. Went down to the reception and was told that 10 cleaning ladies didn't show up on the first day of the new year. No apologies, but at least received new towels. Management seems to be uninspired. In other hotels have received a bar voucher or bonus points/credits upon such lack of service. Second day the housekeeping staff issue was still not solved as I heard more customer complaining about untidy rooms at the reception. Upon check-out again no question about if we have been satisfied with our stay neither a goodbye! Only the breakfast service team did a great job in cleaning and arranging free tables and filling up the buffet items despite the hotel seemingly been fully booked.