凱瑟霍夫溫飯店(Hotel Kaiserhof Wien)

Both the hotel and room were nice and clean. The location was within walkable distance to major attractions; 10 min to opera house, 20 min to St Stephen’s. The breakfast was good but not spoiled with choices. Recommendable and value for money.

Excellent stay, beautiful hotel, perfect service,cleanliness

Guten Tag leider konnten wir die Reise nicht antreten da der Flug am Abreisetag am Flugplatz storniert wurde. Wir haben sofort das Hotel informiert und die Übernachtung storniert. Trip.com haben wir schriftlich informiert und um Rückerstattung der Buchungskosten für das Hotel gebeten. Das war vor einer Woche, bis heute haben wir noch keine Schriftliche Meldung der Rückerstattung. Wir bekommen nur Mails alle 2Tage das man es bearbeitet. Eine zügige Abwicklung ist das leider nicht. Wir hoffen das sich die Situation an den Flugplätzen wieder normalisiert und wir dann doch wieder mit Trip.com das Hotel in Wien buchen können. Das hängt natürlich auch von der Rückerstattung der Buchungskosten für die nicht genutzte Übernachtung ab. Mit freundlichen Grüßen Scheidt

Temperature control is completely managed by front desk, found out they never turned on room heat when I checked in..also using sauna needs 30 min notice? Several requests to make dinner reservations in advance of stay were ignored by front desk, despite their offering in first place. Breakfast was outstanding. Rooms have lovely sheets, pillows, comforters. Short walk to most areas.

The hotel is ideally located for all Vienna sights whether walking or using the excellent public transport services. Our room was clean and tidy but there was a big lump down the centre of the mattress which made the bed not as comfortable as it should be. Staff were friendly and welcoming, we used the bar a couple of times which is a very cosy area for relaxing after a long days walking but it could do with more staff as it appeared there was 1 person cooking the food and running the bar which led to a very long wait to get a drink.