We stayed at this lodge for 5 nights in October 2023. It needs a lot of improvements. Positives: When we complained via our travel agent about the lodge the staff kindly moved us to a better room and we witnessed the pool being cleaned after our complaint. Staff were friendly. Reception staff organised taxis quickly when asked. Rooms have air conditioning and a fridge. Negatives: Our initial room was infested with ants and cockroaches, the ceiling paint was peeling, the lighting looked dirty, the bath was chipped and did not have a plug hole so was not useable. Some of the towels were old and stained, with holes in. The pool did not look clean (photo attached was after cleaning after our initial complaint). Breakfast was awful - there were flies everywhere, one morning I found flies in the orange juice. The juice tasted watered down. You had to frequently ask for cutlery/crockery as it was often not available readily. You had to ask every day for butter. we were told there was no jam when we asked, but on another day we saw other guests were able to ask for this. There was only one choice of cereal, and the milk was warm everyday, even when we came to breakfast just as it opened. The bread for toast was stale on occasions. The fruit looked like it had been left out to long. The bar could not take card and only had 13USD change when we were due 16USD. You have to organise a taxi to get anywhere, nothing is within safe walking distance. Overall we would definitely not return to this lodge, although we are grateful the staff responded to our initial complaint about the room and moved us to a more comfortable one.
翻譯