羅託魯瓦安斯火山汽車旅館(Aurora City Suites Motel)

Nobody at the reception in the afternoon. We didn't know which was our room. But, caretaker family at the site taught me the room. The room & equipment was comfortable. It was close to the city center, maybe possible to walk there .

Nice place. Clean and well equipped with furniture and basic kitchen supplies. Good location, short drive from shops and supermarkets.

The motel is in a good location, in close proximity to the town centre. It has been recently renovated and is comfortable enough. However, there are a few finishing touches that could be done to make the place nicer - such as a grate on the shower drain, handle on the bathroom door, a door to separate the second bedroom and providing us with a dish cloth and tea towel (which were probably omitted by accident). There is also no reception so difficult to speak directly to someone about any issues. Despite this, check in was very easy via a code to unlock the door sent via email on the day of arrival.

Check in wasn’t a good experience, we entered the “office”, rang the bell on the desk without any response. Then we knocked on the door behind the desk and a lady emerged but was not friendly at all mentioning that this wasn’t an office saying this was he “house “ and a reception or office and then reluctantly showed us where our unit was and how to access it

It was such a nice place to stay for a few days only downside was the parking issues on our last-night someone took our park & then threw everyone else off, & just maybe provide guests with couple more towels if they staying over 3 nights :) & just wifi didn't work correctly for us or the tv but good for us to spend quality time together & get kids off devices def stay again a

Got to the motel, I was told by the receptionist on the phone that they did not have any vacancies. I explained that we had paid already through ******* and we got a text and email notification about the confirmation. It was a disappointment. The receptionist apologised and told us that there was nothing they could do. He suggested that we ring *******. I've sent an email asking for a full refund and also sent an online through *******'s website, but have not received any email with regards to this problem. The issue was between ******* and Aurora City Suites Motel in Rotorua. I hope that they can sort this out and refund our money of $263.99.

The rooms were lovely and modern, the outside courtyard and spa pool were awesome. The whole whānau spent a lot of time in the spa pool. Very easy check in with key codes, welcoming friendly staff. Would definitely stay here again.

Very nice remodel of an older motel. Room was clean and modernly fashioned; bathroom was large and modern, shower was small, but very nice; Lots of seating options in the room; kitchen was well appointed with anything you may need. Easy walking to downtown area and town park. I would definitely stay here again and I do highly recommend it. This property is a neighborhood. Our only complaint was the neighbors behind the property partied all weekend, all hours. I just wish they had invited us over 😏