納索索島別墅

Stayed at Villa 105. We were picked up at the airport by the wonderful Holly and she honestly made this trip great for us. She picked up our luggage when the airline finally found it. We had breakfast delivered everyday at the villa and one night we had a private dinner. Holly drove us everywhere and picked us up. She set up our in villa massages and other services around Nadi. We had the floating breakfast our last morning. They hold luggage in case you have a late flight. They charge per "taxi" and extras (i.e. massages and private dinners). Breakfast was included. The villa itself was clean and stocked with cooking utensils. Housekeeping came if you asked. It is a bit isolated but the private beach was amazing and the sunrise from the balcony was beautiful. Just a tip: everyone runs on island time so always account for extra time to get to places.

Have spoken with management about the issues of transport, communication and the villa not being ready upon our arrival. Management said they will fix these issue and work strongly on improving these services.

Purpose of our stay was celebrating milestone birthdays, 70th and 5 year old. Disappointing from the time we arrived. No transfer on arrival. We were given an unsatisfactory explanation from the staff at main office re. Transfer. We stayed at Villa 84. My sister and I arrived early and decided to swim in the pool. Staff member made coffee and hung around. We did not want to entertain but we were not rude. Shared spaces needed a good wipe down. We used wipes we had to do that. The fridge was dirty and still had items in it from possibly previous stay. We had staff coming and going from the Villa unannounced throughout. We could see only the bins in our rooms were emptied. We figured the pool guy cause he did what was required and left with out a word each time. We had to request for cleaning items and towels. We got them near the end of our stay. You advertise on your website all the services you provide for a top class stay but we did not receive any of it but we paid and expected a quality experience. We had 9 adults and there were only two single couches in the living room. We appreciate the request for a baby cot was provided. The pool was a highlight but please fix the tiles. My nephew was cut from it and we did notice a few tiles missing. There is so much potential for a great stay and a better service. We haved stayed at other resorts in Fiji and received quality service and great experiences. Disappointing that we will not recommended Naisoso Villa to anyone.

House was great, but full of pests. Zero peat control whatsoever. Customer service is sub par. Communication is horrible, and expect issues with your booking as far as “villa not available, we’ll give you another one” , “oh we thought you’re coming tomorrow” etc!!

Villa 104. No hot water, and when we tried to call the maintenance team they blocked my number. How do I know this? I called from my sisters phone and it went through immediately. We paid 4000 for 2 nights, had no hot water and aircon in one of the rooms didn't work. They tried to fix it however that lasted for 2 hours and then we were back to square one. Our calls continously being ignored. Holi tried to help us when I eventually walked up to their office, she was the only one who tried to sort the issue out. However who ever takes the maintenance phone calls shouldn't be in that position if she can't help their guest. Overall house was ok, had cheap and limited dishware and not enough towels. These are essential services especially if they charge international rate and request for upfront payments. Our family got another villa, paid 4500 for 2 nights and the dishwasher didn't even work. Will not recommend to anyone.