威尼斯慕拉諾凱悅尚萃飯店(Hyatt Centric Murano Venice)

We stayed three nights here. Hotel is conveniently located right next to the ferry station. Breakfast was good and has good variety. Probably the best hotel on the island until we received really bad service which lost all marks on our last morning of stay which I’ll elaborate later. We had to catch the first flight and needed to have a quick breakfast before departure after our stay. Since we stayed there for three nights, we had breakfast and also dinned in their outlets throughout our stay, we were surprised the staff told us they don’t have our records on the last morning, we are not seated for breakfast and had to wait for them, it would be better if we get seated to allow hotel to sort it out since we have to leave for our flights. Unfortunately the staff also told us “they have hundreds of guest so it’s not possible to recognize us”. “There is no record”, and after waiting for over 10 min they came back and told us again “there is no record”. I asked to sort out the matter with the manager and they just told us we can walk over to the counter while there is a long queue of guests. Without cutting the line I waited at the lobby. After the staff at the counter also did not follow up about the situation after the queue was cleared or apologize for the rude attitude. We left the hotel after they ruined our experience at Venice. The entire good experience was lost due to lack of hospitality service. Wouldn’t recommend anyone to stay here, and it is a disgrace of the Hyatt brand.

地理位置優越，交通非常方便。非常安靜的地方，住的很好。 但你能感受到的服務並不多。房間乾淨又漂亮

安靜，位於 Vaporetto 站前，房間寬敞乾淨，自助早餐選擇豐富。細心，微笑的工作人員。內部優質餐廳及其舒適的酒吧。

令人驚嘆的設施和復式公寓，友好的工作人員和美味的早餐。緊鄰汽艇公共交通渡輪碼頭/碼頭：距聖馬可和卡納雷吉奧“主島” 25 分鐘路程。