Our stay at Novecento was generally OK - the room was clean and the location was good. The reason we have provided this hotel with 3 star is Whatsapp assistance with the front desk, their restaurant recommendations and reservations were wonderful and incredibly helpful, as well as the breakfast was delicious and the staff serving breakfast were helpful and kind. Regretfully, we found our stay at Novecento to be low-mid level. The rooms and bathrooms were incredibly small. What we found to be the most disappointing was it did not offer 24/7 front desk support. They promoted the Flora Hotel quite a bit, and we wish there was more messaging to note that the Flora Hotel had many more resources available in comparison to Novecento, as we would have preferred to stay there. We did not have anyone on-site to welcome us to our room, and it felt more like an air-bnb than a hotel. Personally, the hotel was incredibly unique, clean and well located, but i would recommend staying at their partner hotel, Flora Hotel, over Novecento to receive a better service experience.
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