阿爾特水療公園飯店 ★★★★★

"我們一直是這家酒店的常客，直到今天！飯店裡很多客人都是吉普賽人！水療區和泳池簡直像叢林，尖叫聲此起彼伏，人們在泳池裡亂跳，根本無法放鬆！ 400列弗一晚，我們絕對不推薦任何人體驗這種服務！"

Sante水療飯店 ★★★★★

"一切從一開始就糟透了！我預訂了第一張照片裡顯示的日期，但孩子們生病了，我們去不了了。我透過他們的網站申請更改預訂日期，但郵件根本沒人回覆。至於他們提供的聯絡電話——那個號碼根本不存在！我覺得這絕非巧合；很可能是典型的保加利亞套路：「錢我們收了……你自己看著辦吧！」總之，在浪費了無數時間寫郵件和上網搜索之後，我們終於找到了一個可以打電話更改預訂日期的電話號碼。入住當天簡直是一場災難！我遇過最慢、最拖沓的前台──明明只有兩家人，我們等了30分鐘。總之，我們最後還是辦好了入住。作為“歡迎禮”，他們準備了SPA中心的拖鞋。這很好，但問題是所有拖鞋的尺寸都一樣！當我要求換大一號的拖鞋時，他們含糊其辭，找了一堆藉口。就像之前一樣，我間接地感受到了保加利亞特有的那種無聲的拒絕，或者更直白地說：「忍著吧，錢都收了！」 倒不是我沒帶自己的衣服，而是我故意穿了他們的——就讓其他客人一臉懵逼地看著我被迫在這家「五星級飯店」裡穿成這樣。我們去了水療中心——又是一場災難！帶著兩個小孩，去那裡簡直是一場冒險，因為這家五星級飯店有四層樓，超過140個房間，當時肯定有300多位客人，卻只有一部通往水療中心的電梯。這部「令人印象深刻」的1.5公尺搭乘1.5公尺的電梯，要服務所有客人簡直是個巨大的挑戰。如果你要去那裡，我建議帶上折疊小椅子，這樣孩子們在等待電梯的「美好」時光裡就可以坐著畫畫了！走進這家「維林格勒最佳五星級飯店」的SPA區——真是大吃一驚！躺椅根本不夠用。基本上就是「先到先得」或是老一套的「湊合著用吧！」。所謂的「絕妙」SPA體驗，其實就是兩個小型兒童泳池和一個17公尺乘6公尺的「奧林匹克」標準尺寸的「大型」泳池。考慮到大概有300人同時使用，這還不錯吧？你在這裡放鬆的空間大概跟在Metallica演唱會現場差不多！ SPA區中央有一個用水泥挖出來的大坑，裡面鋪滿了石頭，當地人和一些客人親切地稱之為「按摩浴缸」。然而，這個按摩浴缸裡一半的感應器和噴頭都壞了！既然這裡號稱是「標誌性且令人難忘」的五星級體驗，那至少應該檢查一下，把這些問題至少修好。我絕對不會再去那裡了，也不會推薦給任何人！這家旅館簡直讓人抓狂，你會拿出日曆倒數計時，盼望著趕緊付清欠款離開。除了價格確實符合五星級飯店的標準之外，其他方面都達不到標準。性價比簡直是無與倫比！非常感謝「親愛的」各位，"

馬克西公園水療飯店 ★★★★★

"我和家人度過了一個美妙的假期。所有酒店員工都很友好,唯一的困難是沒有英語知識的服務員。我處理它知道一點保加利亞語,但可能對每個人都不太舒服"

帶有溫泉區的兩居公寓 ★★★★

韋林格勒大飯店 ★★★★★

"We have come back for a second year and unfortunately there’s been an overwhelming deterioration in the service this hotel offers. It boasts 5 stars but actually corresponds more to 3. Below is just a short explanation of the significant issues, which a 5 star hotel should not have. Before I start, I’m just going to mention how wonderful their spa service and facilities are - they made our stay worth it despite all the below issues. - [ ] Staff members at reception are just not present at their desk - they all sit in a room just behind reception and peek through if you happen to be around and shout “Hello”. Not a good first impression. Check in was quick but we were not offered to be taken to our room or asked if we need help with our luggage. Not a smile in sight when we were checking out. - housekeeping is inconsistent - room cleaning is just basic sheets being fixed and towels changed, the bathroom is not wiped, sink not cleaned, no replenishment of body wash throughout our 4 day stay. We were not offered complimentary bottles of water as we should have been. - issues in the room e.g soap dispenser not working (and cleaners warning us that it doesn’t work rather than asking somebody to fix it), no tissues (when we asked for some they told us they’re only reserved for guests on floor 4?), tv remote does not work and no one came to fix it until we wrote an email to management (more on this later). - Staff members by the pool (including lifeguard) are very much preoccupied with their phones rather than paying attention to customers - us and another family had to wave for 10mins+ at them to come and take our orders; when ordering drinks they just seem totally uninterested and partially annoyed at having to serve drinks. To a point where I felt like apologising for having ordered a coffee. Drinks are overpriced. - The buffet for dinner doesn’t have enough labels on foods - especially the dessert section. It just says “desserts” with about 7 options to eat. When we asked a waiter for more information on the food he said he doesn’t know and “even if I wanted I can’t learn them because they’re so many”. Ridiculous answer. He seemed inclined to argue with us rather than apologise for the lack of appropriate labelling. If you happen to have an intolerance or worse, a severe allergy - forget about informed food choices at this hotel. - The lobby bar has a very limited selection of drinks (which is fine) but when we asked for Ouzo we were told only the restaurant serves it, and they can make an exception only on this occasion for us to go and get it ourselves from the restaurant - totally unacceptable for a 5 star hotel. After sending an email with our comments to the management during our stay, management was helpful, met with us, and responded to most of our comments. Nevertheless we are really not going to go back - it’s a shocking service. This is unfortunate as the hotel really does offer wonderful facilities (even though they are slightly unkept)."

巴爾尼奧Spa水療飯店 ★★★★

"Good hotel with a good and clean spa. It's a pity that the guy who opens and close thespa is quite rude and want to close before time (one area of the spa works fron 10h to 19h and the big swimming pool from 9h to 20h). The rest of the staff is just polite, don't wait special help or smiles, but correct. The people visiting this hotel is quite old (mostly 70 and more, keep this in mind if you look for something else). Far from the city but very convenient free parking if you get there by car. If the room faces the swimming pool, it also faces the railway wich passes in front of the hotel, but there are very few trains passing by. The breakfast is quite good, with many options."

埃爾布魯斯 SPA 養生飯店 ★★★

"I had made a reservation for 3 adults and yet they accommodated us in a small room even for 2 adults. The bathroom was tiny. You had to get on the toilet seat to take a shower. The food was not good and very uniform. The second day of our stay they started renovating the pool without informing us so we couldn't use it. I had made a reservation for 3 adults and yet they accommodated us in a small room even for 2 adults. The bathroom was tiny. You had to get on the toilet seat to take a shower. The food was not good and very uniform. The second day of our stay they started renovating the pool without informing us so we couldn't use it."