里士滿機場福朋喜來登飯店(Four Points by Sheraton Richmond Airport)

Ernest is amazing! He makes sure his guests are happy!

Before i made the reservation, i called the hotel directly to inquire about the shuttle to the airport. I was told that the shuttle runs 24hrs. When i got to the hotel and checked in, i was told that there was no 24hour shuttle and the earliest it would run is maybe 7am. Too late for my flight. The only reason i stayed at the hotel was because of the shuttle. I could have stayed at home and driven in and paid parking. It would have been cheaper! This isnt the first time this happened to me at this hotel. It is the last time i am staying here

The Good , Bad & Ugly Good: Clean Spacious Rooms Convenient Airport Location Airport Shuttle/Driver Harvery and his Outstanding Attitude The Bodywash, Shampoo & Conditioner dispenser in the Shower Bad: Personnel/Staff Started at check in...the person who checked me in wasn't Professional, Welcoming or Happy !!! No Nice to see you welcome to the Hotel....Just give me your card and fill out this form! Bartender: Walter.....wasnt very attentive to my needs....At first I was the first person sitting there...ordered my drink then he tossed an Menu and asked if I woud like to order anything I said maybe later.. After that interaction he spend the remainder of his time fooling around on his phone not asking how my day was, where I was traveling to you know... basic 101 Bartender talk ...I ordered another drink and a second patron arrived ordered a drink and order 6 wings & fries......approx an 1/2 HOUR later the food arrived.....now mind you there were zero people dining in the restaraunt surely didnt take that long to russle up some wings and fries.....I asked the patron how they were ...he simply stated he had better !! Had another drink cashed out....no thanks , see you later or have a good evening! UGLY; Shortly after checking in and arriving in my room I searched for a Hotel Welcome book .....with pertinent info , Phone numbers, Restaruants ect.. in the area....you know.....so I walked back down to the front desk and ask

I really enjoyed this property. Normally I would stay at the H, but I wanted to try something different. I am glad I did. They have a great shuttle service! My dining/food was good, everyone was friendly, eager to help and answer questions. And my hats off to CHEF and bartender you guys are AWESOME!!!

El sistema de Aire Acondicionado en la habitacion es muy ruidoso los cual no permite descanzar.

Great place to stay. I’ve stayed here everyone I fly out of Richmond airport. Staff very helpful, easy parking, close to eating places.

I was truly pleased by my solo trip to Four Points. I loved the fact that the pool was indoors and the gym was well kept as well. The room was very clean and comfortable to be in.

My car was broken into. The morning staff ladies were very nosey. They came and knocked on my door once a guest left out my room.

The on-site restaurant was unexpectedly closed; necessitating going to a local restaurant. The shower had a visible body hair in it. Someone was setting off fireworks outside my window as I was falling asleep to get up early for a flight.