嘉藍薩頓住宿飯店(La Grande Residence at the Sutton Place Hotel)

Close to Downtown if that is what you are after. Lobby looks to have been refurbished but not the rooms. All master rooms in the 2 bedroom suites back on to the lifts and so can hear the old lifts banging up and down all night. Asked to be moved to a different room but told they all do this. Furniture very old and outdated. House keeping came at 8:30pm and seemed disgruntled that we didn’t want to leave the room at night for it to be cleaned. 2 of the rooms had holes in the walls. Large and conveniently located but that is about all. Not up to the standard of basic accomodation in 2024 and desperately in a need of a refurbish.

What a wonderful stay at the Sutton Place Annually I take my nieces downtown to shop, have dinner and a sleepover. We had the 2 bedroom suite which was so comfortable for the 4 of us. Service was amazing, friendly and quick. I will definately book this again

Was incredibly disappointed in our room at The Sutton. Since the hotel is undergoing renovations, they're advertising their new updated rooms on ******* (which is what I thought I had booked), but the room we were given was old and worn and looked completely different. Additionally, check-in took over 40 minutes with a line around the lobby.

Very spacious one bedroom unit with full size fridge ,microwave/ oven & 2 stoves top . Good value for the size & location . It’s a little bit on the dark side & somewhat dated ..

We did not realize until 3am that the thermostat stopped working which resulted in zero heat in our suite. It was super cold for the rest of the night and into the morning.

The person who checked us in said the parking would cost around $50.00 and would include our stay up until Friday, then asked if I accepted that. I agreed, but was then billed nearly $150 by the end… pretty annoying for her to miscommunicate the pricing. The breakfast at the hotel is also overpriced / not good at all. They also tried forcing us to only take one room key. They did not stock us with adequate towels each day. They did not provide us with adequate housecoats. The televisions did not connect to chrome cast properly at all, even though I have an iPhone 14 pro… pretty stupid. The pool was revolting and filled with hair regardless of which day we went or if we were the first ones in the pool; no one is cleaning it properly. Would not stay here again.

Our room could have used a few upgrades - you could see some wear/tear. But it was clean, and comfy.

Très satisfaite de notre séjour à cet endroit. Nous avons profité de toutes les commodités de l’hôtel piscine, jacuzzi, cuisinette, laveuse/sécheuse … et le personnel était très accueillant! Les lits étaient très confortables.