溫哥華Dhaka Bazar Plus附近住宿

(我的名字被匿名保護我的身份,以保護我的身份)這次審查被推遲了,原因是警方正在調查我們在 Versante 酒店停留的情況。我和妻子預訂了我們在Versante酒店的住宿,最初是8月29日星期一至8月3日星期六。我們預訂了14樓的頂層套房,非常喜歡它,所以我們取消了我們在費爾蒙特酒店的預訂,所以我們可以在6號去機場之前延長我們的住宿時間。我們認爲這將是最放鬆的住宿之一,我們的酒店體驗很快就變成了 Versante 酒店的惡夢。這是對Versante酒店員工的信任的背叛,Versante將公司的價值描繪成怎樣的。我想提及的是,有一些值得注意的工作人員非常有同情心,而且遺憾的是,這次經歷對那些努力工作的人,他們真的試圖讓我們留下難忘的印象,這真是可惜。你們酒店裏發生的事件,你們僱來照顧客人的員工令人難以置信地心碎,我不希望任何人經歷我和妻子所見證的事情。星期二,8月30日,我們在Spa Versante預訂了熱石按摩,並在3:45PM確認了我們第二天的班車預訂。Yasin經理是第二天在3:45PM確認了我們第二天的Spa班車預訂的那個人。8月31日星期三在315PM我們接到我們酒店房間(1404)的電話,前台接待員Nini問我們是否爲330PM訂了班車,然後告訴她是爲345PM確認了,她說OK,我們掛了。345PM我老婆下樓去接前一天我們訂的班車給我老婆的spa預約沒有班車我老婆問了那邊的Valet問她名字說沒有票然後他帶我的妻子去前台工作,他叫 Nini ,並詢問了班車預訂的情況。我妻子告訴她她在溫泉浴場和穿梭機預訂的約會,這應該讓尼尼明白,預訂是爲了更遠的 Versante Spa 。尼尼告訴她,沒有去水療中心的班車,只有去YVR的班車。最後,尼尼說我妻子沒有預訂班車。當我妻子告訴她我們接到她(在315PM)打來的電話確認我們的班車時,尼尼否認打任何電話到我們房間,尼尼隨後告訴我妻子沒有班車過來,指着門口叫她走。尼尼沒有提供任何幫助或解決,她拒絕了我妻子作爲客人的需求,也沒有向她提供足夠的信息,以瞭解她在Versante Spa的預訂。只有兩個女孩在工作,前台的妮妮和莫妮卡。我妻子當面與尼尼交談時,在電話裏認出了她的聲音,她否認曾打電話到我的房間去開會

我最近在溫哥華旅行時在這裏住了兩晚。這是最後一刻的預訂,也是我第一次來這裏。我選擇了這家酒店,而不是之前爲了位置而住的另一家。位置是大概5-10min步行到Granville street Skytrain。位置附近也提供很多餐廳和7-11和麥當勞,如果你半夜餓了24小時。我到達時,剛好是上午11點,他們爲我的房間準備好了,讓我提前入住,這很好。房間本身真的很小,但只適合一個人。唯一不喜歡的是枕頭心我的脖子那麼大還有小雨頭淋浴,當不想弄溼頭髮的時候很不方便.....右女士!!!爲了睡眠質量,還可以,我的房間正對着西摩的斯台普斯街,在這條街上很吵,所以要小心。爲了說明我只預訂了晚上,但最終不得不再住一晚,這家酒店給我的房價比我在Expedia上預訂的要高,價格大約爲10美元或更少,然後還給了我延遲退房的機會。

我和丈夫在Burnaby地點住了一晚,以便參加附近的晚餐活動。我們入住了房間,加熱器已經打開,設置在68,似乎工作OK。我們到達房間後不久,一名維修人員敲門,看看加熱器是如何工作的。這應該讓我們知道接下來會發生什麼。過了一會兒,該單位開始吐出更涼爽的空氣。我可能會補充說,該單位從未按應有的方式循環。我把單位翻到72左右,看看這是否會產生影響,但沒有,它沒有。我們聯繫了前台,5分鐘內,維修人員來檢查。我們被告知加熱器必須保持在68,沒有高,否則不會工作。我從來沒有聽說過這樣的事情。溫哥華的高溫是40年代中期,進入30年代,晚上。到這個時候已經5點半了,我們不得不在6PM出門參加晚餐活動,希望我們要求換個房間,因爲回來的時候房間裏肯定涼快些。我們都很累,需要一大早離開酒店,所以我們決定“把它弄出來”。我尋找額外的毯子,沒有。我最終在外套裏睡了總共2個小時。這不是一個舒適的體驗。我慷慨地給這個酒店2星,因爲房間本身很乾淨,牀品很舒服。前台服務員很友善地給我們50%的折扣,因爲我們的不適是她所能做的最好的,但當我聯繫他們的總部時,他們提供了50%的折扣,而不是未來的住宿。不要認爲我會接受他們的提議,但無論如何謝謝。

我走進大堂的那一刻,受到工作人員的歡迎,我知道這將是一次令人難以置信的旅行。開始,位置是驚人的。步行距離到這麼多餐館,咖啡店,商店。讓這次旅行特別特別的是禮賓部主管Alexsander。這是我第一次在加拿大,他告訴我很多關於一些建築的歷史,並推薦了所有可以去的地方。他甚至採取了額外的步驟,步行我和我的朋友到拐角的 Palate 廚房,以確保我們不會迷路,並把我們介紹給女主人。這是我從未經歷過的令人難以置信的客戶服務水平,即使在其他5星級酒店住宿時也是如此。所有網站的建議都使我們的旅行絕對完美。過夜的前台代理甚至給我水,並提出當我的Uber取消我的凌晨5點航班時打電話給出租車。另一個工作輪班的員工甚至在雨中把我的行李帶到車上,在外面等我,直到他們在那裏。房間一塵不染,太漂亮了。客房服務做得很好。我們還在抵達時得到了一張與Rosé的手寫卡片以及早餐券和提前入住。非常感謝工作人員讓我的假期如此神奇。我迫不及待地推薦我的朋友度假入住這家酒店,多麼特別的體驗!還有,早餐和餐廳的工作人員都很棒!

這是一家很棒的酒店,我們的房間簡直令人歎爲觀止。我們在遊輪前在這裏住了兩個晚上,窗外的遊輪港口景色最令人驚歎。房間寬敞,一塵不染,還有一台很棒的咖啡機!位置真的很好,很容易走到我們想去的任何地方包括趕上我們的遊船它幾乎花了我們不到五分鐘的時間。工作人員很有禮貌,樂於助人,迅速高效地讓我們登記入住。馬路對面有一個很棒的麪包店,開放24/7,我們喜歡那裏的食物。強烈推薦這家酒店給任何人-太棒了!

温哥華住的第二晚，確實不錯。在downtown 中心，交通很便利，就是停車費比較貴，遺憾就是樓下的中餐廳沒有吃到。😂😂😂

A really wonderful stay in a great room, fabulously luxurious and all the staff were amazing. The room was tastefully furnished, very comfortable and had lots of added extras in terms of drinks, snacks and treats that were made available. Really felt very special. The in room dining was very good and very reasonably priced. Highly recommend

房間超級大..很温馨..屋主Julie人很nice..我們沒有定早餐她還給我們蒸了包子..很温馨..屋內和洗手間都很luxary..位置很方便..去richmond吃飯還有去2個outlets都很近..設施很齊全..什麼都有.屋子裡也香香的..附近很多火鍋店..還有網球學校

享受所有工作人員都非常好,隨和!非常感謝!!

Thank you for the opportunity to describe my Inn at the Quay experience. I was booked for a day procedure at Royal Columbian Hospital at 6:00AM on Saturday May 20. Because I was travelling from out of town and had to be driven home (as a requirement of the procedure) I elected to travel by train to Vancouver and then New Westminster on the day before, Friday. On Tuesday May 16 I booked a room at your hotel for the night of the night of Friday May 19 for $389.00 ex-taxes. My plan was to take a cab to the Hospital and then my daughter was then going to drive to town to pick me up and drive me home after the procedure on Saturday. After travelling to New Westminster I had time to kill because I called the Inn at the Quay to see if I could get an early check in but was told that you were very busy and that was not possible. The hospital recommends attending with only your care card for security reasons. For this reason I had my BC Care Card and the credit card I used to book the room in my cellular phone case. During my wanders I lost my phone. Fortunately I had a significant amount of cash so I got a cab immediately and attended at your hotel. I explained my situation to the clerk on the desk and she said that she could not check me in without the credit card I used to book the room. I asked her if you would charge that card with the room price if I had not shown up and she agreed that that was the case. When I asked if she could just charge the card and let me stay she said that the situation was different and was against your policy. I questioned her further and she summoned a person form the back office who agreed that the situation was completely different and actually said “Sorry, we can’t help you.” When I suggested cancelling the credit card transaction and paying in cash that suggestion was also turned down. Reason was lost on these two minions that are trained to be slavishly obedient to your rules and policies. I am sure that if you question these two they will agree that I was polite and courteous throughout our encounter. After several attempts at circumventing their indifference I felt that I should leave before I started to get mad. As a competent, attentive and businesslike hotelier I am sure you are aware of the saturation in your market on any given day. If you harken back to May 19 you will recall that all of the other hotels in New Westminster and as far as Port Coquitlam were completely booked. No matter, I was able to avail myself of a comfortable chair in the admitting lobby of the Royal Columbian Hospital from 4:00PM on Friday until 6:00AM the following morning. Except of course when I had to leave the admitting lobby while the janitors polished the floors. Because the Emergency Room lobby was full I was able to meet some of the interesting local street residents that were outside at 2:30AM. The questionnaire you emailed me “after my stay” to comment on my experience does not have sufficient space to fu