尚佩恩Residence Inn 飯店(Residence Inn Champaign)

No wifi all day and night, no cold water at the shower, my husband get burn and after that no way to open the faucet at the shower, I couldn’t take a shower. No juice at the breakfast. They told us that they are going to reimburse the costo of the night and now they are telling that they can’t.

My stay here was nice room was clean and spacious.like that it had a full kitchen. Very nice!

안전하고 간단한 식사 준비 가능

I picked this hotel as I needed an oven to prepare food to take for a family gathering. At check in I was informed that there would be no breakfast in the morning because it was Christmas. She also added that she didn’t think any restaurants would be open. So a trip to the grocery store to purchase some additional food happened. Upon returning to the hotel, I was in need of some ice. The ice machines on the first and second floor were not working and there was no machine on the third. Back to the front desk where I was informed that the machine was on the fourth floor but they were doing renovations on that floor. She actually got the ice for me. The toilet continued to run, the carpet is pulling out of the ***** in the kitchen area and actually hurt my feet to walk on it. The people above us sounded like they had 8 children who were running and jumping all evening. This was probably one of the worst experiences I have ever had at a named brand hotel.

At 7am construction started in the room above us! The banging and pounding of carpet being installed was absolutely ridiculous and loud. We should have never been put into our room!

The room was very worn, and extremely hot. The thermostat on the fourth floor, where our room was, must have been broken. It was easily 85 plus degrees in the hallway. The coolest we could get our room was 70, which was uncomfortable for us because we like a cool room at 60° for sleeping. The only way we could get the room down to 70 was by opening both windows. Having to open the windows in November seemed very ridiculous. Another problem was that on Thanksgiving morning, the free breakfast was unavailable. No one told us that there would not be breakfast on Thanksgiving, so we had nothing purchased in advance. There were no places locally to get breakfast as it was Thanksgiving Day either. I couldn't do laundry because the soap dispensers were broken and there was no soap at the desk The biggest disappointment of stay, was that the pool and hot tub, which were a main reason for us to pick this hotel, were closed at the time of our stay. The indoor pool and indoor hot tub are permanently closed. This information was given to us by the staff. Unfortunately, that information was not provided on the website. Interestingly enough, after I complained about the pool being closed, all information about the hotel having a pool was removed from the website. I knew this particular hotel had a pool, because we stayed there last year and used it. The saving grace was the staff. They were incredibly helpful and pleasant despite the many disappointments the hotel itself offered.

No manager on duty from Friday through Sunday on a very busy weekend. Staff was insufficiently trained and unable to reach manager on call to resolve a room issue. Hotel was run-down. There was insufficient parking.

Stayed about 10 days for work. This place was great. The staff was friendly and accommodating. Excellent experience all around. Will definitely stay here again in the future.