費城西-德雷克塞爾山假日飯店(Holiday Inn & Suites Philadelphia W - Drexel Hill)

The hotel was good the only thing I didn’t like was the pool had to have reservations and bout time I got there it was no more slots available and the bar and restaurant was closed. I also didn’t like how I had to ask for a new comforter because the other one had something on it and the one they gave me was this yellow itchy blanket it was not good. But I did love that they had dove products in the bathroom and the shower was nice.

The hotel is very clean and nice. But the people working there were not overly hospitable. From the person who checked us in, to the bar/restaurant employees, who clearly were annoyed we were still there at 9pm (they close at 10pm). Food was decent but the service was slow and subpar.

When I tried to reserve a room online, the site was having issues. So I called the front desk who gave me a much higher price. When I mentioned the lower price, they told me I couldn't have it. Period. I quickly hung up, went back to the website where I was able to get the lower price. A very poor front desk experience.

Really enjoyed my stay. My room was spotless and comfortable - everything looked new. The staff was friendly and efficient - they helped me resolve a billing issue (my fault - I used the wrong credit card to make the reservation and had to switch) and were clear and professional at every step. Safe neighborhood (important for a woman traveling alone). Plenty of parking, but also just a block from a trolley stop so easy access to downtown Philadelphia or the western suburbs with or without a car. Would stay again.

We reported on 1st day that thermostat was broken, and staff promised to fix it. However, this was not done. Temperature in room fluctuated between very cold and very hot.

The hotel was spotless, the room was great, food and drink on premises was also well wonderful. Best part is the staff. They were super friendly and helpful. Not a single complaint.

It's a lovely hotel in a lovely neighborhood. You need a car to go anywhere. There is no shopping or restaurants in walking distance.

Love the new property with all new fixtures and furnishings inside the hotel and in the room! Excellent staff and friendly too! Highly recommend; will stay again!

The property and personnel were very welcoming and courteous. The property presented itself well and was very clean. Looking forward to a future stay at this location.