特威澤爾飯店

我們在booking.com預訂了2023年12月31日一晚,我的信用卡立即被收取了,第二天汽車旅館的Glenna短信我說我需要取消我的預訂,因爲他們在那段時間裏至少住了4晚。她全怪booking.com,我能夠預訂那個日期,自己從來沒有承擔任何責任,讓我感覺自己做了錯事?!條款條件明明說如果我取消了,我就不會收到退款。但她讓我從我結束取消(大概是爲了省下她從booking.com收到的罰款),我說我認爲在這種情況下預訂還是應該兌現的,她拒絕了,然後從她結束取消了預訂。我問怎麼退款,她說需要聯繫booking.com,完全沒有努力協助我。客服很糟糕,我們不會再住這裏,也不會推薦給別人我們以前住過這裏。我現在還在等待退款!

The rooms were fantastic as they were big and comfortable. The one big issue we had was that the front desk seemed to hardly have anyone there and you had to call a number to get someone to come and serve you. The other big issue was that there was only 3 TV channels which in a place like Twizel on a dark cold autum evening was not great and really unusual in this day and age. They advertised cable TV and when I asked why there was only 3 channels I was told that this is what cable tv is. the other thing was that we could not get into our room untiol after 3pm although in our booking it said 2pm. We were told that this was changed on their website and all online websites but this was not correct so was disappointed that after a long day we had to wait for the room to be cleaned. Having said that our room still had articles left from the previous guests so not a great look.

I thought this place was great. The kitchen was clean and well-equipped. The bathrooms were within our building which is great for cold nights. The communication was superb!

可愛的價格合理的輪椅無障礙住宿。我們將設置自助餐飲和合適的浴室設施。兩個問題是前門沒有輪椅的坡道,這意味着在門上搬運輪椅太窄,需要擴大。我丈夫很難幫助而不剝他的指關節。然後從門進入浴室非常緊湊,所以有幾個設計問題。地方乾淨整潔,房間本身寬敞。沒有指定的殘疾人停車位,如果其他汽車停近,總是會有點緊張。位置不錯中心位置

不論是商務還是休閒旅客，格倫凱恩魅力飯店都能讓您的特威澤爾之行變得更加美好而難忘。普卡基/特維澤爾機場位於距離該飯店大約3km的地方。著名的景點Lakeland Explorer、62°NORD和推塞爾均可步行很短距離到達。該飯店距離SkyScape和Ruamchok Mall都不遠，對於想要在附近遊玩的旅客是一個理想的下榻地點。飯店對客房的裝飾十分考究，每間設施齊全的客房都配備有熨衣設備和空調。有飲水需求的旅客，飯店還為您提供了電熱水壺和咖啡壺/茶壺。飯店提供的休閒設施，旨在為旅客營造多姿多彩、奢華完美的住宿體驗。外國旅客可以通過多國語言工作人員瞭解當地風土人情的相關訊息。

若想要遊覽特威澤爾，班歐哈烏景觀度假屋將會是一個不錯的的住宿之選。從飯店很方便到達普卡基/特維澤爾機場，僅有4km距離。包括Mackenzie country、Lakeland Explorer和62°NORD都在短距離內，入住飯店的旅客在該地區遊覽會很方便。您只需驅車一會，即可方便的到達許多當地著名的旅遊景點包括Ruamchok Mall和SkyScape。所有極具特色的客房都配備有熨衣設備、空調和衣櫃/衣櫥，讓您感受到更加貼心細緻的入住體驗。電熱水壺可供使用，便捷的客房設施定能讓您倍感舒適。旅客可以在閒暇時間去飯店的休閒區，提升健康幸福感。多國語言工作人員的服務，將為您消除在異國的語言障礙。

This is one of the several lodges on the pukaki air *****. The lady was nice. Gave me early check in. I could not get latter check out which was disappointing because usually in the United States check out is at 11 am or later. in NZ its 10 am. I did a quick run to mt cook national park and got back around 10 am and by the time the room was cleaned out. I sat in the lounge for a bit checking my plan for the day while I was told I had to get out as they were locking up the place to be somewhere by 11:15 am. as I was standing next to my vehicle checking maps on my phone in the parking area the guy yells from the balcony that I had ”overstayed” and he ”suggests I get going” I was a bit confused what seems to have offended him exactly since I had already left the lodge at that point, regardless this is no way to talk to a guest. I start to ask is there a problem when he yells no talking with a offensive sign and runs inside. This encounter felt shocking as I never stay at places with rude hosts. Sadly I won't be visiting this place again and wouldn't be able to recommend it.

總的來說,住宿很棒,除了與一位在那裏工作的女性的遭遇外,大多數工作人員都很友好和好客,他們真的讓他們失望。我們房間裏的加熱器不工作,因爲它是-4度,我們去問是否有備用的,我們可以使用。辦公室在大約20-30分鐘前關閉了,但我們很冷,所以我們去問他們是否有備用的來加熱我們的房間。我們認爲這不是一個大問題,但肯定是這樣的。其中一名工作人員用辱罵性地從窗戶着我們的一個團隊,她甚至沒有問出什麼問題,但一旦我們中的一個說我們很冷,她開始拍手。這是絕對噁心和不可接受的行爲,如果你不能很好,不喜歡人們爲什麼你在霍斯波工作?真的很可怕的行爲,如此令人失望,因爲其餘的工作人員真的很棒,樂於助人&這個地方位於史詩般的位置。建議如果你需要幫助什麼,不要問這位女士!

What a beautiful and quiet place! And Mel is born to be the best place. We can 100 % recommend this Lodge, we felt so welcome and being taken care of. Also breakfast is one of the best in New Zealand. Unfortunately our room was not available due to a water damage in the room but Mel organised us another room... in an amazing villa just for the two of us. It was amazing! Still we went for breakfast and socialising to Matuka Lodge and we would have evenly enjoyed to stay there the whole time. Thank you Mel, you are amazing and we enjoyed every minute.

令人驚歎的住宿,當我們到達時就像綠洲,從特卡波湖騎車42公里,穿過風,雨,冰和4度。浴缸非常熱情,但平靜,美麗的房間也是如此。我們中有四個人,在阿爾卑斯山2海洋週期的第一天,有兩對夫婦,由於天氣原因,我們騎了整個路,沒有停下來,下午1點後到達,以爲我們可能不得不等待入住,但沒有,一切都準備好了,多麼可愛。在浴缸裏解凍,放鬆一下,看看令人驚歎的景色(即使在低雲和下雨的情況下)。茶點站有高質量的茶和咖啡(或者他們會給你一個)美味的意大利麪,惠特克巧克力,朗姆酒球。只是可愛的觸摸,騎完車再次如此熱情,能夠坐在美麗的房間裏,用一種享受(或兩個!)和一杯好酒看風景。晚餐很棒!精美的呈現,美味和美味的部分,不太龐大,你留下了滿意但不膨脹。我們的一個聚會是腹腔,她立刻感到有信心,工作人員理解。早餐再次高質量,美味,並提供了健康的選擇。Lakestone爲我們一週的騎行提供了完美的開始,當我們吃早餐時,太陽出來了,並跟隨我們整個剩下的路。