Wow! I just have to say WOW - the hotel, the staff, the location & the opportunity to visit the Fiat test track! Firstly, the room - really spacious and well laid out - clean comfortable and a bonus of a walk in shower. The beds are comfortable and the bathroom amenities were plentiful and replenished often. Secondly, the staff Silvio at the front desk greeted us with such warmth and kindness- it was our first time visiting Turin and he could not have been more helpful - advise on wine, cheese and places to see. The breakfast & dinner staff were so welcoming - service was IMPECCABLE!!! The food was plentiful, varied and delicious. Thirdly, the location perfect for us- quick walk to the Metro, bus stop, grocery store, Eataly and the Lingotto shopping mall (with TONS of options for snacks, gelato, coffee or food). We would definitely return to Turin and the DoubleTree Lingotto is the place we’d want to be !!!
Check in was very quick and easy, and check out was the same. The room was clean and spacious. The transfer to the airport was quick. We will use the hotel again when we are waiting for a flight in Turin.
羅馬和凱沃爾岩飯店為忙碌一天的旅客提供一個放鬆身心的好地方。 羅馬和凱沃爾岩飯店是您遍覽都靈美景與感受城市之聲的理想選擇。
飯店位置方便,距離都靈新門車站只有200m,都靈機場只有19km。 距離Porta Nuova Station捷運站僅需幾分鐘的路程,讓旅客輕鬆探索這座城市。 著名的當地景點國家電影博物館,維托裡奧廣場和Monument to Emmanuel Philibert都可以通過步行到達。 在忙碌的一天結束時,旅客可在飯店放鬆身心或外出享受城市。 都靈飯店在網站上提供停車場。
2023.10.30
I had previously stayed at his property 20 years ago on my first ever visit to Italy and so I was so excited about staying there again. When I booked, via HRS.com, it was stated that the hotel had centralized air conditioning. I booked a rate that was cancellable up until 18.00 without penalty. Upon arrival at the hotel, around 21.00, I found that I was allocated in a decrepit old room that was full of old furniture that was falling apart. There was no air conditioning at all and the shutters had been open all day, which meant that it was over 40 degrees in the room. There was no way I could sleep in there. The reception claimed I had been given an ‘upgrade’ to a 2 bed room (though in what universe a grotty old room could be considered an upgrade is beyond me) and told me there were no other rooms available that night. The room was completely unusable due to the heat and, as a result, I had to get another room at a different hotel for the night, paying for another hotel in the process. The hotel insisted that I pay for the room and have refused to refund me to either my travel agency or my bank. Indeed, the information they gave to my bank was completely incorrect, claiming the room was covered by air conditioning even though it was unbearably hot and there was only a puny small fan that blew the hot air around the room. If they had just refunded me or waived the room fee due to the poor condition of the room, I would have been inclined to give them a second chance. Instead, they have dug in and refused to take responsibility for a situation that is clearly their fault, promising a facility that they did not deliver. This hotel should be absolutely avoided by anyone looking for a good night’s sleep. Moreover, anyone looking for good customer service that has the interest of the customer at heart should also avoid it. My experience has been one of frustration and disappointment. It not only ruined this trip, it also ruined the memories of a trip I took years ago also. Never again.
Heres our own review: Staff: 5 Quality of the room: 5 Room cleaning: 5 Garage: 5 Charging EV possibility: 5 Breakfest: 5 The macchiato in the morning: 6 out of 5 :-) Nearby facilities: 5 Thanks to the staff at NH hotel Piazza Carlina for making us feel so welcome! You all (reception team, room-cleaning team, garage-team, kitchen-team, bar- and breakfest team) made our experience of Torino much better than we hoped for. And we will love to visit this hotel again. And we will have no problem of advicing other to try this hotel. The large clean rooms and the perfect breakfest are alone enough reason to visit NH Piazza Carlina.
訪訪客Un amica mi ha prenotato questo hotel perché vicino a casa sua e dalle recensioni che leggo sembrava fatiscente, ma è stata una buona sorpresa ed un prezzo abbastanza buono. Buonissima la posizione, 10 minuti ed ero in piazza castello. Il personale è un pò giovane, ma competente. Buona colazione, fin troppa roba per quel che mangio io! Uniche 2 pecche: il bagno era un pò piccino e senza finestra... poi la struttura è ”antica” ed ha bisogno di attenzione, ma è tenuta comunque bene.
訪訪客真的非常好,物超所值!雖然設施有點舊,但是在意大利也正常,房間裏超級乾淨,位置離火車站很近,走路大概兩分鐘就到了,工作人員態度也很好。下次如果來還住。
Very good. It is very clean and tidy, although the equipment is a little bit old, which is acceptable. It is near the train station. It took us only about 2 min to walk there. The staff are very friendly. I will choose to stay at the same hotel if I go to Turin again in the future.