都靈中心飯店及公寓(Hotel & Residence Torino Centro - Stazione Porta Susa)

El hotel es bastante antiguo, aunque en general está muy bien. Hay unos escalones en la entrada que dificultan subir con maletas, aunque luego hay ascensor. Las habitaciones son espaciosaa, aunque sólo hay mesita de noche en uno de los dos lados de la cama. Tuve peoblemas con la toma de corriente del baño, que no funcionaba. De hecho las tomas son antiguas, y creo que deberían de sustituirlas por tomas modernas. El bufete del restaurante muy bien, ninguna queja.

We stayed at this hotel in early June with my wife and two kids. Our Torino train was late, which caused us to miss our train to Rome. Knowing we wouldn’t make our connection I booked this hotel at 10:52 PM to ensure we would have a place to sleep. When we arrived to Torino near midnight, TrenItalia said they had arrange for a hotel room for us at this same hotel, which meant we had two reservations. When we arrived at the hotel the front desk person said our ********** reservation was non-refundable (true) and that he could not provide a full or partial refund. He suggested I call the manager the next day. When I called the next day, the manager wasn’t available so the hotel suggested I send an email and they would respond later in the day. I sent the email but received NO response. I called two days later and once again the manager was busy and couldn’t come to the phone. They said they would respond to my email that day, but once again didn't. After my third call 2 days later I was still unable to reach the manager, but I got an email response. The response was dismissive and said they could not issue a refund because they had held the room for me. The room was only booked from 11 PM to midnight (when I cancelled), and no one else was coming at that point. I sent a response to the hotel, and after more than a week have not heard back. While I think I should get at least a partial refund, that’s not the main point. The staff is rude and unresponsive to customers. Beware.

The description mentioned that parking was available, but we had to pay €20 a day for it! We booked this hotel because we believed parking to be included. They should have been clear in their description that parking was available “for a lot of money”.

Très central Proche gare Pratique car beaucoup de resto café autour Parking possible avec places réservées dehors Et si possible dans le garage fermé mais à demander avant

We chose the hotel for the location close to the train station. Very nice property, spacious room, clean, helpful staff.

Personale molto cortese; ottima posizione rispetto al centro storico ed si mezzi di trasporto; di contro strada parecchio trafficata e rumorosa anche di notte. Struttura molto piacevole con camera ampia, luminosa e ben arredata; bagno spazioso e pulito; per essere pignoli necessità di una rinfrescata alla tinteggiatura delle pareti. Nel complesso molto bene.