圖盧姆Museo de la Cultura Maya Park附近住宿

Me and my partner had a very pleasant stay at Ophelia. Building is clean, beautiful and very modern. Staff is friendly and helpful and the rooms were cozy and spacious. It was well priced and breakfast options were vast and not expensive. It is worth baring in mind however, that it’s preferable to have a car to get to the Centre of Tulum, as well as the beach which is a 20 minute drive.

I usually don’t leave reviews, but after this wild experience, I had no choice. I was absolutely disgusted by the treatment I received at this hotel. I booked the hotel for a women’s retreat and interacted with 3 different people over the course of my time at the hotel. The first person checked us in and I informed him that Oke of the participants had COVID and wouldn’t be attending and the other person would be staying with me to nanny for my child. He said okay he would let the manager know and they would remove it from the bill. He took a deposit for the 5 rooms ($50 per day). He told us breakfast was served at the sister hotel, Zenses and we should eat there after yoga in the morning. He also informed us that while the website says bikes are complimentary, they don’t offer bikes and the beach is actually an hour away, not 30 minutes! What the hell? The next day, another woman asked for the remaining balance on the room. I asked if that was customary because I am used to paying that upon departure and she said yes, so I paid the balance. The day before our departure, I interacted with a 3rd woman who was very rude, impatient and said she was charged two rooms that weren’t even in my party for breakfast. I told her breakfast was included. I asked for her name. She refused to give it to me so I sent a screenshot of her to the manager and he failed to respond. She called the manger and both of them very rudely said breakfast was not included and told me they would be charging me for the room my nanny didn’t use and for breakfast, even though it was included. I requested a print out of my payment. They couldn’t provide it for a while and finally provided a document that was inaccurate I challenged them and questioned them over and over and they failed to address the issue or provide any type of resolve. I also advocated for bikes and when we took them out, the pedal fell off and we had to rely on the help of strangers to get us back because no one at the hotel was willing to come get us or support the issue. In addition, our rooms were not cleaned daily, despite the multiple requests. I had to come and get tissue, washcloths and empty the trash. Absolutely terrible service! I have been going back and forth with the “owner” for a while and he has ceased responding because there is 0 accountability. There’s also construction across the street constantly and wild dogs running around, it’s just not worth it. DO YOURSELF A FAVOR AND AVOID THIS PLACE AT ALL COSTS!!!! IT’S NOT WORTH THE HEADACHE!!

A scenic and lush hotel in the southeast corner of Tulum Pueblo. The grounds are lovely and the rooms very modern. The staff is very attentive. Very quiet, but also convenient to the Chedraui supermarket and near some nice restaurants and bars. We enjoyed our stay but encountered two peculiarities you should be aware of. The very modern room design features a toilet that is not in its own bathroom with a door, just tucked behind a pillar between the kitchenette area and the shower. Depending on how comfortable you are with your traveling partner / roommate, this could be awkward. There was also a room inspection at checkout to make sure all room items are accounted for before you can leave. Perhaps past experiences with guests made this necessary, but it was unusual and a little off-putting.

Kasa Kuyen is so beautiful! Intimate, quiet, and very aesthetic! The staff is incredible, everyone is sooo pleasant and helpful. I travelled alone and felt very safe, made some friends there and thoroughly enjoyed my stay. The breakfast options are amazing - best French toast I’ve ever had! The rooftop bar is super super cute! Great drinks and I absolutely recommend catching the sunset up there! They have rental bikes but it was also an easy walk into town. Great, safe neighbourhood as well. Ultra clean, great water pressure in the shower! Really no reason not to book a room here!

房間很小,可以看到屋頂,但是景色只有4樓,所以不是很好,我每天都在百葉窗上,游泳池很小,但是內部非常整潔漂亮。登記入住時女職員有點無禮 其他工作人員很友好

入住當天是先生生日，跟前台說了也沒有準備小蛋糕什麼的，房間都還可以就是沒有吹風機，並且不提供，早餐不錯.