圖蘭納伊庫拉莫里亞精選飯店(Naay Tulum Curamoria Collection)

La propiedad es muy bonita, Ivan de recepcion da un gran servicio, Benito y Henry. Recibe de la gerente del hotel Monica, el peor trato, el sábado ella tenia una fiesta personal, donde había musica a todo volumen, gente, olor a comida desagradable. la razón por la que yo me hospede en este hotel, es porque su alberca es tranquila y agradable, yo le comenté que porque no se nos aviso que los empleados tenían un evento, así hacia yo otro plan, muy grosera me contesto que el restaurante y la alberca no forman parte del hotel y ella podía hacer lo que quisiera. Si es así, seria importante aclararlo cuando se haga la reservación. Gracias

Las habitaciones y las instalaciones están maravillosas, el trato fue increíble, la piscina hermosa, la comida riquísima. Lo único es que para llegar hay algunas calles que están cerradas y tardamos en encontrar la ruta para llegar bien.

Excelente, la recomiendo ampliamente para ir en pareja.

Absolutely the worst arrival experience we had with this hotel. They waited until we arrived there late at night to inform us that the AC was broken in our room and there was no other rooms available that they could switch us to. Note that it is hot in Tulum and there was no way we were able to sleep without an AC. For something so crucial they should have contacted us earlier so we would have had time to make alternative arrangements. The staff said it was going to be fixed the next day and when we called the next day, they said “it was going to be fixed tomorrow” again. Thankfully after our first interaction we felt they were super unreliable and already replaced our booking with another hotel. The worst part when we asked for a full refund as we never stayed, the “manager” was never there and they kept asking us to call back tomorrow. Before when you book with this place.

This hotel is a really hard to get to/follow directions on a map. It's kind of buried in the center of construction and tourist walkways which makes it difficult for cars to get through. We felt a bit dazed and trapped in the luxury king sized room (the most expensive room, yet has no windows or any source of light). There is no air conditioning inside the hotel itself (apart from the rooms) which can be a frustrating after a long day in the heat. However, staff was super nice and helpful. Room service was pretty average and you're better off eating from the restaurants around the hotel instead of the food in the hotel.

We really enjoyed our stay here. It is in between downtown Tulum and the beach. The bike ride is a bit sketchy at night. The staff were super friendly and accommodating.

It is a beautiful small hotel. The staff very friendly and helpful. We had breakfast twice at the hotel restaurant and the food was very good. I'll definitively stay there again. Hard to find the hotel, since google maps takes you to streets with no car access. Lots of streets are for pedestrians only.

This is one of my favorite places to stay. The service here is great from the front desk all the way to the rooftop restaurant. I enjoy this place on solo trips and on trips with family and friends. The filtered water here tastes great and it's nice that you don't have to bother with plastic bottles.

Friendly staff, lovely breakfast and nice, large clean rooms. Shower water power not so good but bathroom was spacious and clean. Definitely recommended and would return.