BIT 圖蘭(Bit Tulum Villas)

Poor communication from owner property, which is miles away on unpaved "roads" that became a mud lake cars could barely cross. Address is not correct and it took over an hour to get someone to answer and come help us into the unit. The unit was covered in construction dust, there was ongoing construction within the property, as well as a loud club across the street. None of the tvs worked. The qr code they give you in the unit to ask for help is broken and its impossible to get help. No cell signal and shoddy wifi. Master bedroom started leaking from the ceiling first night, flooded half the floor. Tried to get help numerous times no answer. The man who let us in gave us his number to call if we needed a taxi, he never amswered andwe were stuck for half the day trying to get a signal or get transportation. There was no water pressure at all in the showers or sinks, water barely hot and also brown. Laundry area litterd with construction debris and sketchy ladder you had to go under to access the machine. Pool on top floor was uninviting and seemed unclean. Plants were dead and still in pots. The place has no windows and feels like a 3d MC Escher labrynth with narrow stairs that feel like the stairs to hell. Do not rent.