瑪麗安娜度假村和會議中心

瑪麗安娜度假村和會議中心的評論

瑪麗安娜度假村和會議中心

Jl. Lkr. Tuktuk, 22395 Tuktuk Siadong, 沙摩西縣, 北蘇門答臘省, 印尼查看飯店詳情
瑪麗安娜度假村和會議中心
瑪麗安娜度假村和會議中心瑪麗安娜度假村和會議中心瑪麗安娜度假村和會議中心
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瑪麗安娜度假村和會議中心的真實房客評論

9.1/10
滿意
54 則評論
驗證過的評論
位置9.6
設施9.4
服務7.9
衛生程度9.6
篩選依據：
排序方式：
所有評論(54)
好評(52)
附有照片/影片的評論(25)
體驗很棒(13)
乾淨衛生(11)
景觀很棒(11)
友善員工(10)
房間不錯(8)
早餐很棒(8)
位置很好(5)
負評(2)
kai_0629
豪華特大號床露台間
入住於 2025 年 4 月
家庭出遊
31 則評論
8.0/10
很好
發布於 2025 年 5 月 20 日
住宿環境什麼的還是ok的，就是人有問題，大家記得那個很壞有肥胖的女經理，我很討厭他一直説謊，他讓我這次旅途很不愉快
住宿方回覆: Dear Beloved Guest, Horas From A Truly Unique ExperienceThank you very much for taking the time to share your thoughts about your recent stay with us. We sincerely appreciate all feedback, as it provides us with valuable insight into areas where we can improve.We are truly sorry to hear that your experience was affected by interactions with one of our team members. Please accept our heartfelt apologies if any of our staff made you feel uncomfortable or impacted the quality of your stay. At Marianna Resort, we are committed to providing warm, honest, and respectful service to all our guests, and we regret if we fell short of those standards during your visit.Please rest assured that your comments have been shared with our management team and will be addressed with the utmost care and seriousness. At the same time, we’re grateful that you found our accommodation and facilities to be satisfactory.We genuinely hope to have the opportunity to welcome you again in the future, so we can provide you with the kind of stay and service we pride ourselves on. Sincerely, Willy SUDERESGeneral Manager
Feihuang
國王湖豪華豪華房
入住於 2024 年 8 月
商務出差
35 則評論
10.0/10
超棒
發布於 2024 年 11 月 29 日
也算是周邊最佳酒店了，位置絕佳，湖景房景色非常贊，尤其最後給了帶露台的房子，非常之舒適。早餐品種豐富，選擇繁多。注意酒店在島上，上島的船是有時間限制的，開船不等人。沒有船就得繞一個大圈才能上島的。
住宿方回覆: Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.If you have any further inquiries or would like to make a reservation for your next stay, feel free to contact us.Sincerely,Willy SUDERESGeneral Manager
訪客用戶
國王湖豪華豪華房
入住於 2024 年 6 月
家庭出遊
7 則評論
9.7/10
極佳
發布於 2024 年 7 月 31 日
房間不錯，布草規格很高。一定要定湖景房，可以看泳池、看多巴湖，日出日落很美。記得備註高樓層哦。山景房衹看停車場。
住宿方回覆: Dear Our Beloved Guest, Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager
訪客用戶
超豪華特大號山飯店
入住於 2024 年 7 月
商務出差
1 則評論
2.0/10
發布於 2024 年 8 月 27 日
服務態度極差，打電話不接，接通之後沒有一點耐心，直接掛電話。垃圾～
住宿方回覆: Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Willy SUDERESGeneral Manager
訪客用戶
國王湖豪華豪華房
入住於 2025 年 3 月
其他
6 則評論
10.0/10
超棒
發布於 2025 年 5 月 2 日
房間很新很智能，景觀無敵
住宿方回覆: Dear Beloved Guest, Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager
WB_HUANG
超豪華雙床山房
入住於 2024 年 2 月
商務出差
5 則評論
5.5/10
發布於 2024 年 3 月 24 日
服務非常不合格
住宿方回覆: 親愛的我們親愛的客人， 來自真正獨特體驗的霍拉斯 - 感謝您抽出寶貴時間分享您的回饋。雖然我希望您有更好的體驗，但我們也正是從這樣的回饋中學習並用來改進。我們努力提供卓越的賓客體驗，但在本次案例中，我們顯然未能做到這一點。如果您給我們一個機會來贏回您的信任，我可以向您保證，我們將盡最大努力為您提供許多客人都非常喜歡的優質酒店體驗。 真摯地， 威利·蘇德雷斯 總經理
StefW
國王湖豪華豪華房
入住於 2025 年 5 月
夫妻／情侶出遊
1 則評論
8.0/10
很好
發布於 2025 年 6 月 7 日
Great hotel in tuktuk area. Our assigned room has cracked handwashing basin, cracked balcony glass, leftover candies/marshmallow on balcony ground. Bathroom is small for stars hotel and its price. We paid for toba lake view with premium, expecting details but disappointment. We were assigned room on the wing so the view to lake, although visible it was not spectacular or to our expectation. Breakfast is good, staff are friendly, infinity pool is beautiful but water is not heated.
翻譯
Elisabeth
國王湖豪華豪華房
入住於 2025 年 2 月
家庭出遊
1 則評論
9.5/10
極佳
發布於 2025 年 4 月 9 日
We had a pleasant stay overall. The room was very clean, though a bit small for the price. The staff were friendly and helpful. Breakfast had a good variety, and the rooftop café was a nice place to relax, although the food and drinks were a bit overpriced. The resort layout feels a bit compact since it’s built on terraced land. One thing we missed was the cozy, local village vibe that Tuk Tuk is known for—the atmosphere here felt a bit more generic. Still, considering the limited similar-level options in Tuk Tuk, this resort is a decent choice and I’d consider staying here again.
翻譯
住宿方回覆: Dear Beloved Guest, Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager
david
超豪華特大號山飯店
入住於 2025 年 3 月
夫妻／情侶出遊
1 則評論
9.5/10
極佳
發布於 2025 年 5 月 2 日
A new hotel, smallish though clean and has all that i need. The staff are great and it's location is very good, you can rent a scooter and scoot along the small quiet streets just outside the hotel
翻譯
住宿方回覆: Dear Beloved Guest, Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager
Toni Liawan
超豪華湖景雙床房
入住於 2024 年 12 月
家庭出遊
5 則評論
7.0/10
發布於 2025 年 2 月 1 日
乾淨、嶄新的設施 景色非常優美 然而服務低於平均水平，Escape 屋頂餐廳的服務相當差 禮賓服務很差，人手不足 接待人員服務極為緩慢
原文以 Google 翻譯
住宿方回覆: 尊敬的客人，Horas，來自一次真正獨特的體驗 - 感謝您與我們分享您的回饋。我們非常感謝您對我們乾淨、嶄新的設施以及美景的讚美。然而，我們真誠地感到遺憾，我們的服務未能達到您的期望。對於您在 Escape Rooftop 餐廳、禮賓部和接待處遇到的不足，我們深表歉意。我們注意到您對服務速度和人員配備的擔憂，並將與我們的團隊一起解決這些問題，以確保立即改進。提供優質服務是我們的首要任務，我們致力於提升客人的體驗。我們真誠地重視您的意見，並希望有機會以更好的體驗歡迎您再次光臨。如果我們能為您提供任何幫助，讓您未來的旅程更加愉快，請隨時直接與我們聯繫。此致，Willy SUDERES 總經理
訪客用戶
超豪華湖景雙床房
入住於 2025 年 2 月
家庭出遊
3 則評論
10.0/10
超棒
發布於 2025 年 3 月 10 日
飯店位置風景優美，可俯瞰多巴湖。
原文以 Google 翻譯
住宿方回覆: 尊敬的客人，Horas 來自真正獨特的體驗 - 感謝您的精彩評論。我們很高興您在這裡過得愉快，並希望很快能再次見到您。此致，Willy SUDERES 總經理
匿名用戶
超豪華雙床山房
入住於 2024 年 12 月
家庭出遊
2 則評論
10.0/10
超棒
發布於 2025 年 1 月 30 日
Kebersihan Hotel terjaga dan terawat , layanan oke, over all oke
翻譯
住宿方回覆: Dear Our Beloved Guest, Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager
Hans Sanjaya
正面景觀豪華特大床房
入住於 2024 年 11 月
家庭出遊
11 則評論
9.5/10
極佳
發布於 2025 年 1 月 14 日
Probably the only nice hotel in Samosir. Room was clean and comfortable, nice swimming pool, and nice breakfast.
翻譯
住宿方回覆: Dear Beloved Guest, Horas From A Truly Unique Experience-Thank you for your kind feedback. We’re delighted to hear that you enjoyed your stay at Marianna Resort and appreciated our clean, comfortable rooms, swimming pool, and breakfast offerings.We strive to create a memorable experience for our guests, and it’s wonderful to know we could meet your expectations.Your support means so much to us, and we look forward to welcoming you back on your next visit to Samosir!Sincerely, Willy SUDERESGeneral Manager
Jiaxian
豪華特大號床露台間
入住於 2024 年 9 月
獨自出遊
19 則評論
10.0/10
超棒
發布於 2024 年 12 月 2 日
Room was clean & spacious. Resort sat on lakeside so the view was spectacular! Staff were polite & super helpful. Recommend for anyone visiting in Lake Toba! Recommend at least 2 nights.
翻譯
住宿方回覆: Dear Our Beloved Guest,Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.If you have any further inquiries or would like to make a reservation for your next stay, feel free to contact us.Sincerely,Willy SUDERESGeneral Manager
匿名用戶
國王湖豪華豪華房
入住於 2024 年 12 月
家庭出遊
68 則評論
10.0/10
超棒
發布於 2025 年 1 月 30 日
One of the best hotel in samosir
翻譯
住宿方回覆: Dear Our Beloved Guest, Horas From A Truly Unique Experience-Thank you for your great review. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Willy SUDERESGeneral Manager