Maxi Park Hotel & Spa

I had a marvellous holiday with my family. All hotel employees were friendly and only difficulty was having waiters with no English knowledge. I handled it knowing a bit of Bulgarian but might not be so comfortable with everyone

Das Hotel entspricht nicht meine 5 Sterne Erwartungen, weil es sehr dreckig ist und einen schlechten Service hat. Alle Teppiche im Haus inkl. Zimmern und Fahrstühle sind sehr dreckig und stinken extremst! In einem Spa Hotel sollte nirgendwo Teppiche geben aufgrund des Wassers (ähnlich wie Strandhotels.) Die Einrichtung ist basic gehalten, ziemlich "Antike"! Das Hotel könnte eine Erfrischung bzw. Renovierung sehr gut ertragen. Dringende Empfehlung, dass die Kopfkissen gewechselt werden bzw. Härtere in dem Schrank zum austauschen bereit liegen. In den Zimmern kann man TV nur aus dem Bad heraus schauen, denn es ist ziemlich doof platziert - man kann weder vom Sofa noch vom Bett TV schauen. Bitte die schönen Pflanzen auf den Terrassen mal gießen. Innerhalb von drei Tagen keine einzige Reinigungskraft nirgendwo gesehen weder im spa Bereich noch im Flur. Da die Zimmer mich nicht beeindruckt hat, hoffte ich auf das Spa Bereich ... allerdings dort wars auch eine reine Enttäuschung!!! Die Fotos im Internet die man für das Hotel sieht stimmen nicht überein! Spa Bereich wurde gefühlt seit Monaten nicht gereinigt. Die Fugen zwischen die Fliesen sind dreckig, alle pools und Duschen sollten dringend gereinigt werden. Drei Tagen lang waren mehrere Wannen im Spa Bereich geschlossen aufgrund "Reinigung" .. es war niemand zu sehen aber Ok. Die Mischbatterien im Spa Bereich sind defekt. Der Ruhe Raum, wo die Saunabereich ist, sieht eher nach ******* aus mit der Einrichtung, man kann da eher sitzen als sich hinlegen. Die Massagen sind Ok allerdings bisschen überteuert. Das Restaurant - Service sehr unfreundlich!!! Das Frühstück, was bis zum 10:30 Uhr gehen soll, wird schon um 10 Uhr langsam abgeräumt und wenn man da noch frühstücken will, wird man extremst gehetzt! Die Auswahl ist sehr gering- nie im Leben Frühstück für 5 Sterne!!! Maximal 3 vllt. Im Foyer sieht man dich mit drei Koffern und anstatt sofort eine Hilfe zu kriegen, bekommst du die frage gestellt, ob du evtl. Hilfe wünschst. Service generell im hotel nicht für 5 Sterne geeignet

This hotel's best pints are its pools and water spas. All are nicely set up and well-maintained. There's good variety in the saunas and steam rooms, and the outdoor pool is attractive to use even in October. The room with a balcony was spacious and comfortable. It lacked a few niceties, like a good supply of water bottles in the room each day, but was big and inviting. The common spaces are odd: They are huge, dark wood rooms that seem luxurious at first glance, but the spaces are far from cozy. They seem to confuse grandeur with size. In October, with few guests, the common spaces felt very lonely. The food was not very good and we quickly found better options in Velingrad. We went for the waters and the air, and Maxi delivered on those counts.

I've just spent a 4 day break (paid for 3) at the maxi spa hotel. The first impression as we walked into the hotel was great! Beautiful decor maybe a little dated but that's not unusual in Bulgaria. We had a large room which I can't fault much as I said just dated. The 4 day break cost 1.350lv (£580) half board. They say it's 5 star and it's clearly not! 5 star prices at the bar but not the service, the waiting staff are pleasant but clearly haven't done customer service, the first thing I noticed is our food when ordered was served as it was prepared! I'd finished my food before my wife's came to the table. The food was always served luke warm, even the buffet food wasn't hot enough. I may seem pretty in my comments but if you claim 5 star then it should be! The spa facilities were ok, there were 3 pools two small ones and a large one. The only thing I can fault about that is, they say no one under 12, and there was a number of children under that. I'm not anti children but when you read the website and get something else. I also couldn't get a dressing grown to fit after many requests they were all to small. When you go for a relaxing break it all comes down to the details! If you claim a high standard and charge 5 star prices guests should get that! I may try it one more time and see if it improves if not I will go elsewhere. I enjoyed our 4 day break(the pool helped that) but it was last in the small details and collectively spoiled the experience

Old and dirty - this hotel has nothing to do with 5 Stars. The whole furniture and carpets are old and very dirty. The indoor pools are peeling off. The fitness center is basically not functionining (treadmill and cross trainer) and water is dripping from the ceiling. We had booked the highest category room in the hotel and had to change 3 rooms due to poor quality. In the first one the bath tub was peeling off and black and moldy; in the second one the air conditioning was as loud as a helicopter and not working and in the 3rd one there were blood stains on the bedding. This is when we gave up and cancelled the booking. While helping us move in between rooms the bellboy was moaning and complaining that we shall decide on a room and not make him work more while the cleaning lady was pissed when I asked her to change the missing light bulbs in the second room and slapped the door at us. Only the receptionist was nice but helpless, the customer relationship manager not managing cusotmer relationships and the hotel manager not existent which is probably why this place is falling apart. Stay away!

Maxi is my family favorite hotel. Never disappoints. We are visiting every year. Wood and real leather decor in all areas is luxurious and cosy. The huge fireplace, love it! Great Xmas decorations. The rooms are very big with king size bed, central table &sofa, 2 desks, balcony... The mattress and linen super comfortable. The best sleep ever! Half board is available, so no need to go out in search for food. The enjoyment to watch how is raining or snowing through the huge French windows while enjoying the various hot pools (different jets) is priceless. The hotel is positioned high on a hill, so the view to the town is spectacular. Simply the best hotel in Velingrad for us and wish soon to be back again.