飯店比耶拉什尼察(Hotel Bjelasnica)

Hotel is disrespectful to the guests... We paid advance payment of 309,00 EUR but there was a 48 hour cancellation policy, meaning I as a guest could cancel a reservation within 48 hours before arrival and the hotel will do a full refund. We did cancel 48h before arriving date because there was no snow! That was in February and now in May still no refund even though they are promising via emails... Not recommended to have any business with this hotel!

Super stay in the mountains. We arrived early and we’re able to check-in to an upgraded room because the hotel wasn’t busy. It’s not actually ski in/ski out but it’s not far to walk. The balcony is a sun trap and looks out on to the pistes. The restaurant had a good range of Bosnian and European food at very reasonable prices- handy as there are limited restaurants in resort. We found all of the staff to be friendly and helpful. We enjoyed using the pool and jacuzzi. The only downside was a large group with multiple children who did not follow the rules of the pool . We would have liked them to be challenged by staff - we left the jacuzzi when two young girls got in with us unattended. Overall a fabulous mountain hotel.

Spa is terrible.