靠近特倫頓NJ State Archives的飯店

每次來新澤西都會選擇住這裏旁邊就是個商場購物也方便！早餐雖然品種不多但是很乾凈也很衛生，美國的早餐差不多都這樣的，所以我很滿意

我發現這家酒店很棒。當我到達時,我受到了兩個女人的歡迎。他們是如此的愉快和友好。他們走出了他們的路,以確保我們的夜晚是特別的。我不記得其中的一個,她確實戴着時髦的綠色眼鏡,另一個同事是奧布里。當我檢查時,有人問我住得怎麼樣。當我退房時,他們記得我。我推薦這個地方。

Poor first impressions. We showed up for a one night stay. First off the main door is broken and everyone has to squeeze thru. With luggage it’s a chore We arrive at the checkin desk to find an associate sitting behind on her phone. She greets us and we indicate we are here to check in. She tells us she’s the only one here and she’s on her break. She will be with us in (checks watch) 10 minutes We literally sat there watching her stare at her phone for 10 minutes. At which point she jumps up and is like “ok I can help you now” I get that people are entitled to breaks. But how do you have ONE person manning the front desk area? I don’t fully blame her but it literally took her 72 seconds to check us in…. It’s a shame cause the location is convenient. Rooms are dated tho. From the outside it looks new and modern. Inside not so much.

酒店🏨開業有七八年了，軟硬件條件都不錯，住過好幾次了，性價比較高，西式早點一直不錯

我是希爾頓榮譽會員,所以出差和入住希爾頓時期望得到一定程度的待遇。但是這家酒店並非如此。前台很粗魯,很冷淡。他們表現得好像是麻煩你入住或退房。他們拒絕給我一張收據,所以我可以與僱主一起花費我的旅行。當我旅行後打電話與經理(梅麗莎)交談時,她掛斷了我的電話。非常差的客戶服務。結果,我向他們的公司辦公室提出了正式投訴。此外,雖然房間很乾淨,但桌子上和電視上有螞蟻,早餐區櫃檯上到處都是螞蟻。他們在早餐區沒有擦任何東西。一般,如果出現bug問題,那意味着存在更深層次的維護問題,不建議入住這個位置,希爾頓應該比這個好,不高興,以後再也不會入住這個位置了。

作爲經常往來於北至南和回I95的旅客,希爾頓和其他連鎖酒店晚間入住員工們已經並將繼續如此冷漠,這讓很多人感到驚訝和失望。說真的,希爾頓真的不提供任何培訓嗎?一個簡單的Hello 歡迎來到希爾頓將是一次重大的升級。令人震驚。房間乾淨,除了浴室外,其他都很好。升級是最小的,淋浴根本不吸引人。牆上的舊牆紙的殘跡很有趣。希爾頓簡直無法刪除所有舊牆紙。房間的價格比其他任何地區酒店都高,它沒有反映房間的質量或體驗。回到鄉村客棧和套房,入住率要低得多,可比性強

Do not stay here. Most of the staff were nice besides 2 people. Their cameras only show live feed and do not record anything. This is a safety hazard. I think it’s very convenient they were not able to play back my encounter with the front desk agent, Noel. She was very RUDE! I’ve stayed there for over a month, she chases me in front of the hotel in the mornings screaming about what time checkout is despite me ALWAYS having a late check out. Embarrassing me in front of other guests screaming my business. Nasty way to conduct business. On top of this, upon my return to the room, she ran up to me asking if her manager Kassidy called me (she did not). Noel accused my boyfriend and I of flooding the floor by leaving the bathroom sink on. Immediately, we knew that was not true. It was an ADA/Wheelchair Accessible Room, which means there was a DRAIN on the floor, IT WOULD BE IMPOSSIBLE TO CAUSE A FLOOD. We had just got into a car accident the night before, and we had to rush out in the morning to get our belongings. We did not even have time to use the bathroom in the morning. It was a complete LIE. When we confronted Noel after going upstairs, checking the bathroom and seeing it was DRY, she then switched her story and said it was the kitchen that was flooded. We went back upstairs to check the kitchen and guess what? IT WAS ALSO DRY. I took a video so Noel or the hotel could not lie about this further. I will be posting the video to multiple platforms because this behavior from Noel and the Element hotel was DISGUSTING. I’m done being harassed by this woman and I never want to speak to or see her again. Something positive I will say is that the rooms are nice. The pool is closed always, you’re better off staying at the Courtyard next door! I will only stay here again if the courtyard is sold out and Noel is not at the front desk. My boyfriend is a platinum member and I am gold member, we spend a lot of money on Marriott’s, THIS WAS THE WORST EXPERIENCE EVER. Noel makes money there, I SPEND IT. Customer service needs to be taken up a notch.