普林斯頓尤英元素飯店(Element Ewing Princeton)

Very clean

Customer service was subpar. No greeting or welcoming of any kind. Both repa just say on a stool looking at me until I greeted them. The lobby area is very nice. The rooms are ok. No real decor, couch needs to be cleaned. Very small TV, regular size frig, sink constantly dripped water. I had to put a bowl under it. Continental breakfast is very basic. I wouldn't stay there again for the price.

The hotel is listed as non smoking. However when we checked in the smell of cigarette smoke was overwhelming. We opened the windows hoping that would help but it didn’t help. I called the front desk and they immediately moved us to a new room that has no signs of cigarette smoke.

There were three people at the desk when we arrived and they told us to give them a minute while the three of them talked about something, not really sure. They told us that the room we booked was unavailable and we were offered a Queen suite instead of the King suite I originally reserved. After receiving our room keys, they told us that the elevators were behind the desk but they weren’t working, so my partner and I had to use the stairs and go all the way up and down from the top floor of the hotel over and over. Room feels dirty, if that makes sense. Hairs everywhere, things held together with zip ties, dirty shower corners.

The road coming in had car sized pit holes, pool broken, not enough towels, phones didn’t work, no bags in the trash bins. Sheets were clean and staff nice. Seemed like it had changed hands and company doesn’t care to fix anything.

I Arrived and they told me they had no room for me even though I had a prepaid reservation. They told me they had turned away 8 other guests in the same manner.