希爾頓歡朋飯店-波塔吉(Hampton Inn Portage)

We checked in around 8 pm. When I asked the receptionist for a luggage cart, she said it wasn’t there in a one sentence answer and after that she hasn’t replied to any of my questions. My booking was already paid through ********** app but the hotel charged me again the same price. They said it was an incidental fee but it wasn’t. Mats in the front lobby and breakfast area are stinky and emitting bad odour. Half of the room where we stayed was vibrating all over the night. Not sure what it was. I wouldn’t recommend this hotel to anyone.

The first room we were given was missing the door security plate thus allowing the door to look unlocked. They changed our room and that door shut extremely hard due to the hinge being loose. We have stayed at this property on numerous occasions,and never gad any issues. I don't know if they are short on help but a screw driver would certainly go a long way into fixing some of these issues. We were extremely disappointed with these issues. The front desk staff was extremely apologetic and professional in dealing with our concerns. We will stay there again but will not return if these simpke issues throughout aren't resolved.

It’s old looking and not renovated. Doesn’t mean it’s dirty. It looks abandoned But what do you expect for the price, right? Pool was excellent and warm and clean with towels Breakfast was very good with good coffee. Rooms were very clean I’d stay again. Only bc of the price

The room smelled and it wasn’t cleaned properly. The pool was dirty. The pool had accumulated dust and other partials and it was not being cleaned at all. The coffee station was wiped down with dirty rags. The sink in the bathroom was clogged and the bathroom was not cleaned upon our arrival. There were people outside begging for money and it felt unsafe. The front staff did not know how to check us in and we were double charged. Once by ******* which was our original firm of payment and then again by the hotel.

I recently stayed 4 nights in this hotel and it was not worth the cost. The one positive is the location. The negatives: the TV in the room didn’t work, notified staff 3 separate times and it was never addressed. The Wi-Fi signal was so weak I couldn’t stream to my own devices. All of the staff I interacted with acted like I was interrupting their day (the one at the desk when I checked in looked like I woke her up) and were quite rude. The room wasn’t the cleanest and smelled like stale cigarette smoke and had a strong “chemical” odor (melted plastic?), both of which improved with some Lysol spray and Clorox wipes. The parking lot is quite dark and isolated when coming in alone late at night. Overall it wasn’t a good experience and I will find another hotel the next time I’m in Portage

Elevator was out without warning. We both have had our knees replaced. Way to hard to ho up to the 3rd flood using the stairs. Disabled couple came in after us same problem only he had a walker! They tried putting them on the 2nd floor!

Check in staff was unfriendly. Pool area was extremely hot and the staff said the room temperature could not be regulated. Pool was not clean with clumps of hair in the water. Door to access the pool area was broken and staff stated we must leave it propped open to prevent being locked in. Hallways and elevators smelled strongly of smoke, which triggered my child's asthma. No telephone in the room as a means to contact the front desk. No wash cloths or shampoo in the bathroom and very few towels. Bathtub very stained. Extremely disappointed as I thought I could count on quality at a Hampton.

This was our first trip with our puppy. They had a large walking area for dogs. We did not hear any noise at night in our room . Everyone was cordial to the dogs. breakfast area was clean and the food was much better than most other places. The

Bed was very comfortable, but the shower was less than clean. The elevator was run down. The hallway reeked of cigarette smoke. The women’s restroom on the first floor was in serious need of repair. The poor girl running the breakfast area was struggling to keep everything filled up. Overall, this was probably the worst Hampton Inn we’ve seen.