託凱海濱普瑞米爾飯店(Premier Inn Torquay Seafront)

Understaffed hotel where staff are demoralised and guests are allowed to queue for long periods. This applys at reception, bar area and restaurant. Some of the staff are unhelpful , management appear to be saving money on proper staffing levels at the expense of guest experience.

Booked a plus room for an extra £10. Not sure if the room had even been cleaned, bed was made but I picked up a green grape from the floor and the toilet was disgustingly dirty under the seat. It was booked as a double room for 2 people but only supplied 1 hand towel and 1 bath towel.The coffee machine (which is supposed to be a perk of the *plus* rooms) dispensed cold coffee 5 times out of 6 attempts. All reported to the receptionist, twice, nothing resolved. Just got a shrug of the shoulders and " nothing I can do, I'm the only member of staff". Totally disinterested. All reported again to reception on checkout, at least got an apology then. Not happy with Premiere Inns at all!

Great location. It's an older building with decent sized rooms. Quick checkin. Breakfast in the adjoining Beefeater is very good and great value breakfast. Once again isdue with dirty looking soap dispenser in the bathroom.

Wow what fantastic experience. Helen and Rachel you are a credit to the company. Thank you for making a tuff week easy buy your kindness and helpfulness such a shame to leave. Please thank the house keepers for our amazing rooms and the nightstands we received 5 stars easily and Steve your kindness and smile made the difference to my little boy thank you for making him so welcome

The room was of a decent standard, as are all the premier inns I’ve stayed in. However the halls & corridors left a lot to be desired. A strange smell throughout the hotel (when not in your room or lobby) - a fusty, damp smell, which I assume was caused by the water damaged ceiling tiles & carpets. The lift next to the lobby was quite sketchy too. With it stopping several times for 5 seconds or so while in use.

Worst place I have ever stayed. Needs a total refurb. The corridor and room smells of damp and there's a awful smell which is an undertone of sewage. The carpet sticks to your feet. I felt really dirty staying here. It is a great location but that's about it

Enjoyable stay. Used the restaurant on site and the bar. All good. Room comfortable. Have to pay for parking which isn’t too expensive. If you don’t mind a walk there are streets nearby which don’t cost. The hotel is right on the sea front and handy for all other areas.

Parking was awful. It was pouring with rain and thunderstorms and snow. We are disabled but all spaces taken up by other disabled. Parked outside in street. Reception not bothered. Also, no coffee available in room as they forgot to order it. Not even offered a cup of coffee to take to the room.

Checking in took ages and there was an issue with the Wi-Fi codes. Hotel is dated but clean although on the long walk to the other side there’s a damp smell, almost like a care home. Clean enough it should be noted. Whilst here I had a takeaway from The Ghurka inn , up the road around 5 min walk , highly recommend. Staff were lovely and food delicious. I’ll eat in next time.