溫莎阿姆斯飯店(Windsor Arms Hotel)

Visited my niece studying a Toronto University

We arrived on a Friday evening. The ballroom is right off the main lobby/reception area and it was extremely noisy as the hotel was hosting a music night. Don’t get me wrong….I love music. However, little did we know when we were assigned room 223 that the ballroom was 2 stories high and thus the music was right outside our hallway. WHY when the amplification is cranked to max volume would you assign a room on the same floor??? This was not a last minute reso either! We called reception to find out what time this would stop and were told “I don’t know”. The throbbing non-stop music went on to 1 a.m. I was wondering if I had inadvertently stumbled onto a “Clubbing” site as opposed to one for a hotel. No one was at the front when we arrived to open the door. We brought out the porter’s cart. Saturday night there was an even LOUDER engagement party that had started around 5 pm and wound down @ midnight. When we got up on Sunday morning, the hall in the upper lobby nor the elevator had been vacuumed. Still littered with items from the previous night. Our conclusion: the Windsor Arms cares more about its outside events as opposed to a customer’s quiet comfort. Thoughtless to assign a room that was so close to the over amplified music….NOT what we signed up for. The staff also seemed to be poorly trained. Greetings were as if they were doing us a favour. No proper service at the front door entrance. We should have booked at our usual Four Seasons property.

For a downtown location, this lovely hotel is remarkably quiet. It is gorgeous, the restaurants are first-rate, and above all, the service is professional and friendly.

We were left standing in the lobby for 20 minutes to get checked in, even though the receptionist was available. no hairdryer in the room. the room was not prepared as promised. The tv was not working properly. All in all just disappointed and will never ever book again. We stayed in 3 star hotels that offered a better overall quality.

We enjoyed a staycation at the Windsor Arms. The location is fantastic. The hotel definitely needs a refresh as it is getting tired. Drains in the washroom drained very slowly and you could hear the toilet loudly for five minutes after flushing. We were very surprised that there was no turn down service. Also surprised to find that breakfast on a Sunday is over at 10:00. So much for sleeping in on a weekend.

Close to action at Avenue Road/Bloor, yet quiet. Ambience was very good...classic, traditional. Service in Gatsby restaurant/lounge was good. Food good. Room was very well appointed. Carol on the desk was good. Overall, we would return again. Highly recommend.

Amazing staff, great service and a beautiful property. The tub alone was worth the price! The room was large and comfortable. A touch of posh without any pretention.

I like the decorations, old world charm. A charming, quite boutique hotel nestle in a busy shopping district of downtown Toronto