託納旺達布法羅地區智選假日套房飯店(Holiday Inn Express & Suites Tonawanda - Buffalo Area)

There was a youth hockey team a floor above us and the y were allowed to run around playing hockey in the hall and jumping around until. 11 pm and then the stared in again the next morning starting again at 6 am. Staff did nothing about it

Hi-tech, up to date and well styled, nice rooms, well-lit parking areas, friendly check-in person, would definitely stay again!!! Gotta check out their breakfast!!

The suite isn’t a suite - it’s honestly a slightly bigger room than a normal room. I rented this for my wedding to get ready in the day of and we were cramped. From the photos, I thought the beds were in a separate room from the living room but it’s just one open room. We did get them to let us use their meeting room but it wasn’t available until later in the day so we were mostly ready by then. If you are looking for a “suite” do not book here.

I walked into my room and saw someone else’s stuff scattered throughout the room. The day after I checked out, I discovered a charge of $208 instead of $50 for the incidental. After multiple failed attempts to contact the hotel directly, I contacted IHG, wh0 opened a case and forwarded it to the hotel. After 2 days of no contact, and discovering my bank now had 2 $159 charges instead of 1 $208 charge, I attempted to contact the hotel, with the same error message of bad service previously. After reaching out again to IHG, the agent said that the case had updated and the hotel confirmed I was charged in error, and they would be refunding me. However, the card # listed is NOT my card. The agent insisted he needed to transfer me to the hotel, despite my saying that I had tried multiple times and the phone # doesn’t work. As expected, the call d/c with the transfer. I called IHG back, and the agent then told me he couldn’t help me, and that I needed to contact the hotel directly. I explained to him that the phone # did not work for the hotel. He put me on hold to try the # himself and was unable to get through. His response was that he wasn’t able to help and for me to “keep trying the number.” He then gave me an invalid email address to try to contact the hotel. Since then, I have been able to reach the hotel, but no manager was available, and they took my information and said a manager would contact me. I have still received no response, and am still down $320.

The one bed had body hair all over the sheets when the comforter was rolled down. The shower had different types of hair on the floor but f the shower.

There was a loud party from 11-1 . Very Loud ! Many people complained but the party kept going . Otherwise everything was nice and it was clean, convenient

Very good lacation. However, room was dirty. Bedspreads dirty 1 had dried blood on it. Bathroom had no exhaust fan. Toilet rocked. Dispensers in shower all broken. Not enough towels. Toilet rockeddt