We’re a family of 4, staying 9 nights at the Pullman Tamachi in 2 adjoining rooms. Our experience of the hotel and in particular staff was exceptional. We were generously granted early check in and a very late check out (possibly helped by my Diamond All.Accor status) which made our day of arrival and departure that more easy to manage. Thank you Jakapun (Director of rooms) The rooms were generous in size, very well appointed and laid out. The breakfast in the main restaurant was great with a nice variety of options. Staff were attentive and food was replenished as needed. The location was perfect for us, metres from the main train line linking the busiest stations, yet far way from the hustle to offer a much-needed sanctuary, highlighted by the roof top garden, terrace and executive lounge. Biggest praise goes to the staff of the executive lounge, led by Jordan and Masa and their great support staff. I have yet to see staff anywhere in the world offer the levels of service they all provided during our stay. From asking questions about what we like and had in mind, to offering options, making reservations and sending frequent emails with listed itinerary and instructions, they made our experience in Tokyo a memorable one for my family. Their attention to detail, enthusiasm and pleasure in hearing we had a great day based on their recommendations, made the difference. The hotel is very fortunate to have staff like you all. My family and I truly thank you for your exceptional service and memorable holiday experience. Looking forward to returning in the near future.
My stay at Oakwood was excellent. The room is spacious - including the bathroom and with kitchen and washing machine facilities. The room was very clean, including all the kitchenware and bathroom. My stay was extremely comfortable. The location is very close to the Metro station, and a few min walk to the azabu juban area with lots of shops, supermarket and restaurants. I also have to commend that the staff and concierge at the hotel are extremely helpful and responsive, they helped with my various requests promptly. I stayed in 2 different rooms, one of the rooms had the view of Tokyo tower. I will definitely be back!
旅客若想住在東京的澀谷,那麼瑞萊富東京設計旅居表參道 唯心將會是一個便捷的選擇。表參道位於距離該飯店大約300m的地方。著名的景點Pinpoint Gallery、螺旋大廈和Salon de Fleur均可步行很短距離到達。客房內的所有設施都是經過精心的考慮和安排,包括熨衣設備和空調,滿足您入住需求的同時又能增添家的溫馨感。倘若您在忙碌的一天後想在自己的客房內放鬆,提供浴缸的客房浴室是不錯的選擇。飯店提供的休閒設施,旨在為旅客營造多姿多彩、奢華完美的住宿體驗。
坐落於澀谷,不論您是商務出差還是休閒旅遊Hotel Indigo 東京澀谷英迪格飯店都是理想的下榻之處。從飯店出發,至JR澀谷站僅有500m遠。附近很多景點,包括Ruby Room Tokyo、Art Space Kokeya和Bar Black Sheep都離飯店不遠。飯店為您在客房內配備了房內保險箱、空調和液晶電視機,所有入住的顧客均可便捷的使用。有飲水需求的旅客,飯店還為您提供了瓶裝水。除此之外,配備有拖鞋和24小時熱水的浴室是您消除一天疲勞的好地方。在酒吧點上一杯消除一天的疲勞,對於旅客來說是一個不錯的休閒選擇。如果您喜歡安靜的用餐,飯店可以提供房間送餐服務。若是覺得飯店的餐飲無法滿足您挑剔的味蕾,附近Joël Robuchon(ガストロノミー ジョエル・ロブション)(西餐)的魚籽醬龍蝦、Sushi Saito(日本料理)的海膽壽司和Tentenpura Uchitsu(天てんぷら うち津)(日本料理)的洋蔥天婦羅或許能勾起您的食慾。旅客可以去健身室揮灑汗水,重煥活力。飯店提供的乾洗服務,讓您的旅途更加方便。
訪訪客用戶2024.01.30
I reseved/paid for a king premium room at IHG Hotel Indigo Shibuya several months in advance of my Jan 2024 Tokyo trip. After enduring a snowstorm in Vancouver, finally arrived in Tokyo. My initial hotel stay at Sequence hotel turned out to be a wonderful unexpected surprise. Anticipating a similar experience at my second hotel, Hotel Indigo, due to its higher rate and global brand reputation, it was a profound letdown. Despite enduring a 5-hr wait at YVR and compunded by the inevitable jetlag, I was determined to make the most of my day in Shibuya to compensate for the lost time. Regrettably, amid fatigue I overlooked checking the bathroom (who does it anyway since this is no ordinary hotel to make this mistake). I only used the toilet. It was only late at night, after shopping at Don Quixote, that I discovered the hotel has no bathtub thus the conclusion of front desk failure to communicate and assign the right room type. I called and reported this to Front Desk which comes next turn for the worst when the MOD in-charge the time I called regrettably lacking empathy and willingness to listen to the facts, exacerbated the situation. This is the first time in my life to cry while explanaining over and over the fact. A thorough review of my emails and website revealed glaring inconsistencies of the MOD's shallow explanation. Given my background in working a hotel, I am well- acquianted with various aspects in the hotel compared to other guests. Consequently, I am not easily swayed by shallow explanations, and the hotel's epic failure to address the issue with diligence only deepened my belief that this high-rate hotel is not worth your stay in all sense of the word. Next day at the front desk, I wasn't surprised overhearing foreign guests stating to complain through a lot of reasons as well for this hotel. Next month when I come back home, I will have to send a formail complaint to their management. There are a lot of hotels at Shibuya, take note of the other guests unsavory experience at this hotel.