東京Coco Botanical附近住宿

I reseved/paid for a king premium room at IHG Hotel Indigo Shibuya several months in advance of my Jan 2024 Tokyo trip. After enduring a snowstorm in Vancouver, finally arrived in Tokyo. My initial hotel stay at Sequence hotel turned out to be a wonderful unexpected surprise. Anticipating a similar experience at my second hotel, Hotel Indigo, due to its higher rate and global brand reputation, it was a profound letdown. Despite enduring a 5-hr wait at YVR and compunded by the inevitable jetlag, I was determined to make the most of my day in Shibuya to compensate for the lost time. Regrettably, amid fatigue I overlooked checking the bathroom (who does it anyway since this is no ordinary hotel to make this mistake). I only used the toilet. It was only late at night, after shopping at Don Quixote, that I discovered the hotel has no bathtub thus the conclusion of front desk failure to communicate and assign the right room type. I called and reported this to Front Desk which comes next turn for the worst when the MOD in-charge the time I called regrettably lacking empathy and willingness to listen to the facts, exacerbated the situation. This is the first time in my life to cry while explanaining over and over the fact. A thorough review of my emails and website revealed glaring inconsistencies of the MOD's shallow explanation. Given my background in working a hotel, I am well- acquianted with various aspects in the hotel compared to other guests. Consequently, I am not easily swayed by shallow explanations, and the hotel's epic failure to address the issue with diligence only deepened my belief that this high-rate hotel is not worth your stay in all sense of the word. Next day at the front desk, I wasn't surprised overhearing foreign guests stating to complain through a lot of reasons as well for this hotel. Next month when I come back home, I will have to send a formail complaint to their management. There are a lot of hotels at Shibuya, take note of the other guests unsavory experience at this hotel.

地理位置不算很差，在白金台，離最近的地鐵站衹需要五分鐘步行；但是周圍的餐廳和便利店基本看不到；住宅區為主. 優勢不明顯. 早餐在四川飯店吃的，還不錯，品種算是東京酒店早餐選擇豐富的

有正式的大堂，在這裏住的外國人比較多。幾位前台英語都很流利，服務態度也很好。B1樓就是711，出去走到大路就都是吃飯的店。雖然離三個地鐵站都不遠，但也算不上近。最近的是赤阪站3號口，也要爬坡+走四五分鐘。去銀座、淺草、涉谷都不遠，但是坐赤阪站要換乘，溜池王山站要爬十分鐘坡。酒店是四天打掃一次，房間不算太小（對比別的酒店），衞生間有準備一次性用品，性價比很高。😋👍

We’re a family of 4, staying 9 nights at the Pullman Tamachi in 2 adjoining rooms. Our experience of the hotel and in particular staff was exceptional. We were generously granted early check in and a very late check out (possibly helped by my Diamond All.Accor status) which made our day of arrival and departure that more easy to manage. Thank you Jakapun (Director of rooms) The rooms were generous in size, very well appointed and laid out. The breakfast in the main restaurant was great with a nice variety of options. Staff were attentive and food was replenished as needed. The location was perfect for us, metres from the main train line linking the busiest stations, yet far way from the hustle to offer a much-needed sanctuary, highlighted by the roof top garden, terrace and executive lounge. Biggest praise goes to the staff of the executive lounge, led by Jordan and Masa and their great support staff. I have yet to see staff anywhere in the world offer the levels of service they all provided during our stay. From asking questions about what we like and had in mind, to offering options, making reservations and sending frequent emails with listed itinerary and instructions, they made our experience in Tokyo a memorable one for my family. Their attention to detail, enthusiasm and pleasure in hearing we had a great day based on their recommendations, made the difference. The hotel is very fortunate to have staff like you all. My family and I truly thank you for your exceptional service and memorable holiday experience. Looking forward to returning in the near future.

第一次住赤阪這邊的酒店，因為攜程的價格實在太有競爭力了。有大箱子所以選擇了打的到達。雖然有地鐵可達，懂的都知道東京的地鐵比起JR走的特別多，且很多地方沒有扶梯。打的到達的，對於行李可以甩手不管，經引導直接電梯直達36（最高層）check in 。客房在30-35層，下電梯後兩側有玻璃門，需刷卡進入。房間很大，靠窗是飄窗設計，很大很長的區域，可靠可躺。我們這一側看到的是國會議事堂。我們早餐的位置可看到新宿都廳。浴室也很大，備品很驚喜。房間有膠囊咖啡機，冰箱不免費。有歡迎小點心。開夜床的巧克力也很好吃。我們自己訂了晚餐，35樓的鐵板燒，夜景可賞晴空塔。對了，我們的房間正對東京塔。鐵板燒很推薦！餐飲和酒店所有的服務都很滿意。這次又囤了兩晚的房券。

前台服務很好，我們乘紅眼航班上午到達，前台帥大叔爽快地給我們辦理了提前入住，我們可以洗個澡、洗好衣服再去景點，非常感謝！房間乾淨衞生，設施設計合理，很方便。周邊便利店和餐廳很多，吃飯很方便。退房時送機的司機沒按時出現，電話又打不通，前台會中文的小帥哥立刻幫忙打電話給附近另一家馨樂庭酒店詢問，請他們看看司機是不是找錯了酒店，還陪着我們到路邊查找車輛。服務人員真的很棒，非常感謝你們的幫助！

很古早的酒店，設施什麼的都舊了，然而服務的做派也是傳統的，會很耐心的和你聊天，詢問需求，還幫我代訂了餐廳，很暖心。 很遺憾是沒有來得及在酒店吃晚餐，下次補上。 海景確實無敵好，值得一住。 如果會倒地鐵的話距離其實也還好，不知道評論裏為啥都要走去JR。

優點，酒店硬件比較好： 新酒店設備很新，空調沒有異味 交通方便酒店距離新橋站步行3-4分鐘，日比谷站走路5-7分鐘都很近。 酒店馬路對面日比谷的美食街&711，隔壁全家，背面羅森，總體非常方便。 酒店打掃衞生挺早，有天12點前後回酒店拿東西，房間已經打掃。 缺點： 酒店服務員都是經典日式假笑人😏（沒啥不好也沒啥好） 房間總體感覺面積沒有20平方+ 飄窗的貴妃椅設計無法理解，這塊凸出來幹嘛？不如做個桌面…（飄窗算面積嗎？？？） 房間燈非常非常暗，全部都是暖黃光🙄 沒有全身鏡 一些攜程標註的錯誤訊息： 沒有中文服務 沒有熨斗

風景很差，6800/晚的酒店房間完全沒有風景，窗外就是一棟離得很近的高樓，感覺很壓抑，後來給我換了一間在對面的房間，也是沒有風景，對面有樓，衹是稍微遠了一丁點。完全對不起這個價格。