穆蘇皇家瑟索飯店(Royal Thurso Hotel)

Ik verblijf hier twee nachten via Tui (Grand Tour Schotland). Om te beginnen is het eten niet lekker, de vis was gisterenavond hard. De kamers zijn vies, de lift is stuk en er is GEEN warm water. Ik heb een klacht ingediend bij het personeel, maar er is niks mee gedaan. Wat een HEL om hier te verblijven.

My friend & I popped in for coffee the other day & when I tell you the service was dreadful, I can’t quite express how awful it was. I was shocked, my friend was shocked! We asked for two lattes to the bumbling staff member who didn’t seem to know if he was coming or going from the get go & waited what quite frankly seemed like ages before he realised we hadn’t got our lattes yet to go “bloody hell”ing his way into the kitchen & to within about 20 seconds get served two instant coffees (that were lukewarm) - once he’d come back through some time later, I told him we’d asked for lattes not instant coffee to hear him once more bumble about a bit & going “oh for god sake, what is it you have then?”.. I politely said it was instant coffee & we’d asked for lattes for him to “bloody hell” again & make off for the kitchen again, only for him to turn around & say “do you just want to keep them now you’ve got them?” Which in my honest opinion left me quite shocked.. we never got our lattes as another staff member came out to let us know that the coffee machine was not working properly so that’s why “they don’t look like lattes”.. they definitely were just instant coffees! The hospitality and professionalism was dire & we are two local lassies & know the overall good standard of this town but if this is how this establishment is going to be with paying customers then god help the tourists is all I can say!

This is quite possibly the worst hotel I have ever stayed at. Bearing on disgusting. No management presence, staff pretty much left to stumble through their shift. Random bar closing times, random breakfast and dinner. On the three mornings we endured breakfast, not once, did they get the orders correct. On the 2nd morning, 25mins after placing our breakfast order, the waitress approached and said there would be a delay, as the chef needed to start cooking the breakfasts again. How hard is it to cook eggs, bacon, sausage, hash brown, haggis and black pudding (not that any of us actually ordered everything). It doesn’t sound like the lift has worked for years. It is apparently under new ownership/ management. The ground floor appears to have had a very basic redecoration, and if that is the quality that is going to be used for the rest of the hotel, I can’t see it having any future. With enough CapEx this could be a lovely and quirky hotel, but it would need proper management and staff training.

First night of a coach tour here. You only get one chance to make a first impression - oh dear. The only redeeming feature of this hotel is a young enthusiastic staff. The famous lift seems destined to remain Oot of Order forever. A member of staff asked "is there a lift ?" simply and silently walked away. Room dark, TV tiny. Joy of joy a bathtub for aching limbs - short lived joy as it proved impossible to coax hot water into it. Shower insisted on dripping all night - bundling shower curtain round it helped. Dinner was shall we say uninspired - fruit salad in particular 95% diced apple. Wine was £23 for a bottle of plonk. The coach company must be getting a good deal to use this place but their customers are not. If we ever return to Thurso and the option is Royal Hotel or sleep on the beach it will be a toss-up. They did porter baggage to the room.

The room is tired, the bathroom is terrible had put something in the bath to stop the shower dripping all night. The staff are nice and well meaning but the service is terrible. We tried to eat at the restaurant but the food came raw. So didn't try again. Breakfast is appalling, no fruit at all, no choice of milks, when ordering the cooked breakfast you would be lucky if it matched your order and was a mess. Place is a total disaster, if you don't have to stay here DON'T

Worst hotel room (11) I have stayed in. Haven’t tried the single bed yet. Don’t really want to stay in room but apparently not another one available. On coach trip and had to pay a single supplement. Wouldnt recommend to anyone doing the NC 500

First time going and was pleasantly surprised my partner had haggis bon bons to start lovely and crisp he wasn't keen on whiskey sauce I liked it I had pan seared chicken potato and veg which was cooked very well and plenty on the plate. My partner had the highlander burger black pudding was cheap and nasty onion rings were home made and beautiful chips are advertised as hand cut but are frozen if these things were tweeked they would have a brilliant menu overall we will go back it's not expensive and staff were lovely and attentive

Yesterday on the 4th of July 2023 I went for breakfast by myself here at the new and "improved" Royal Hotel. Firstly the 1 star rating is for the toast as I liked the bread they used and the butter was spreadable not hard from the fridge. Now onto the "full breakfast" for a paying customer at £12.50, now for this price you would expect quite a fulling breakfast. This breakfast consisted of scrambled eggs of which were done in the microwave and we're rubbery, 2 slices of bacon which were also done in the microwave aka burnt on top and still fatty on the bottom as it was folded whilst being cooked, beans of which were obviously reheated more than once they were all thick and filmy, a link sausage that was barely cooked, there was a tomato I never touched, black pudding which was paper thin and low quality and a hash brown that was actually the best thing on the plate. I am a chef to trade so I know how things should be cooked just incase you are wondering how I know how it was cooked. I hope you guys can improve on this as its a good establishment and good for the community. All in all it was pretty poor for someone trying to make a comeback for the hotel I was very disappointed.

I’ve been here to eat twice on my stay. The hotel has new management and a revamp. Lovely traditional decor. The reviews from previous owners aren’t relevant. Great food and lovely staff. Heartily recommended