桑德貝鄰近St. Andrew＇s Presbyterian Church的飯店

我丈夫,我們的孩子和我入住晚了,當我們大約凌晨2:30到達雷灣的時候,入住我們的那位先生很棒,親自來到房間,給我們提供免費的晚退房時間12點。我們睡得不錯,牀也還好,房間的清潔也還好。早上就是入住變差的時候。我們10:45被前台工作人員吵醒,門上砰砰地響。這是一次非常不禮貌的覺醒,尤其在經過了漫長的日夜駕車和需要睡眠之後,這個覺醒是如此的早。我丈夫告訴他我們退房晚了,那人就走了。然後我們打開電視看早間新聞,然後回到路上。電視沒有工作。雖然不是很大。所以退房時,我們問是否可以就房間的粗魯的覺醒和電視不工作的問題談點交易。前台服務員告訴我,他可以給我房間打折,費用是信用卡上250美元的保證金,所以顯然我不接受這個提議。經理在,我問她有什麼辦法,她馬上辯解說我們應該告訴他們電視機壞了,他們會修好。(我已經告訴前台它不工作,他們檢查了它,確認衛星盒沒有啓動,並且壞了)。然後她開始告訴我延遲退房沒有收費的原因,所以這不是他們的錯,我們在退房前很久就被叫醒了,她還會檢查攝像機,看看我們什麼時候被叫醒了。我告訴她這是糟糕的客戶服務,忘記了整件事,我們不需要那麼差的折扣。我保持冷靜,因爲她沒有。我們上車時,她衝出車門,對我們大喊道,我們拿到了89美元的一晚房,這是城裏最划算的價錢,還對我們叨着其它我們聽不到的東西,因爲她現在背對着我們。這對這位經理來說還不夠。我們當時在路上大約20分鐘,接到她(經理)的電話,她告訴我們她檢查了監控錄像,而我們撒謊說,當那人砰地敲門,我們把牀撞到了衛星插頭(插頭在桌子後面,娛樂台後面...不是我們的牀)我們再也不會住在這裏了。這位經理確實需要向她的夜間工作人員學習客戶服務,他們非常善於處理。

環境很好。好，好，好，好，好，好，好，好，好，好，好，好，好，好，好，好，好，好，好，好。環境很好。好，好，好，好，好，好，好，好，好，好，好，好，好，好，好，好，好，好，好，好。

我懷念多倫多的標誌性瓦爾哈拉酒店,它以北歐風格和很棒的餐廳爲特色,設計精美。不幸的是,酒店被通用公寓所取代。由於我還記得舊的瓦爾哈拉,我對Thunder Bay酒店抱有很高的期望。它也有一個北歐風格。大堂很基本,但一個標誌確實表明他們在刷新。房間很大,很乾淨,有木質工程地板和漂亮的傢俱。浴室光線很好,但有一個浴缸,沒有淋浴攤位。毛巾顯然洗過太多次,亞麻布粗糙。提供了非常基本的洗漱用品。令人驚訝的是,房費不包括日常客房清潔。我們被告知每三天或應要求。當我們辦理入住手續時沒有提到這一點。我不得不打電話給接待處,以獲得一些乾淨的毛巾。有一個室內窮人,我們沒有嘗試。接待處告訴我有新的酒店管理,似乎他們正在試圖以犧牲基本酒店服務爲代價削減成本。

This was the second time I stayed at this great hotel. I stayed in the king suite which was a lovely well laid out room with a separate bedroom. The bathroom had a lovely bathtub ( I suffer from knee problems) and came with nice big towels not often seen in hotels nowadays. The microwave and fridge were welcome additions, as were the two TVs -- one in the bedroom as well.

Not the usual quality for a Wyndham hotel. Very disappointed. Building is an old motel. Entrance and reception area were redecorated quite nicely though. Room was small, shower curtain was filthy, one of the shampoo canisters in the shower stall was missing, was only given one set of towels for two people. There was something on the wall covered in a facecloth, did not dare look underneath the face cloth, peep hole in door was replaced with cardboard, carpet old and stained, dated decor, phone in room did not work, no fridge in room, no breakfast, no elevator. Restaurant in hotel was not open and desk staff was not very helpful in finding a restaurant near by. When we reserved the room we specified that we were looking for a hotel with restaurant inside the hotel they did not mention that the restaurant would be closed. Drunk young man in front foyer of hotel swearing loudly into cell phone for quite some time but hotel staff was not trying to deal with him at all. Would not recommend this hotel and would not stay here again.

Stayed at this hotel and the property itself is clean, well maintained. It is the Managment which Is terrible and does not give a hoot what happens. We stayed here, many swims team for the 50th Anniversary Swim Meet at the Canada Games complex. I called ahead twice, spoke to management to kindly accommodate the swimmers bu opening the breakfast 1/2 hour earlier so they could eat before competition. After pressure on Jamie the manager she finally agreed and said she could do it. Well it did not happen so it left atleast 50 swimmers without breakfast. When asked at the front desk about it, no one had a clue what I was talking about. When you run a business, I would hope you would be communicating with your team to make your guests stay carefree and stress free. This created a lot of stress and scrambling to find swimmers food at 6:30 in the morning when we need to be at the pool at 7am. Bags were put out for contractors for food, but our swimmers had nothing. My second time staying here, the first time 4 years ago my pajamas misplaced by cleaning staff and I came back to hotel to have nothing to wear at night for the weekend. This will be my last stay here, two times issues. Next time will stay at a hotel closer to the pool that will accommodate needs of guests.

酒店向我的信用卡收取了一筆額外的押金，然後在結帳時告訴我，需要3-5個工作日才能將其退還

當你在高速公路上堵車6個小時以上時,你終於到達酒店辦理入住,去房間發現鑰匙卡不起作用,所以你回到前台再拿2張鑰匙卡進入房間,這很傷心找出他們也不工作。然後前台的人拿出更多的鑰匙卡來嘗試,然後在30到45分鐘後終於進入房間。你進入房間發現浴室在廁所和淋浴中都有頭髮。所以真的這是一個可怕的經歷,因爲終於進入我的房間後,我可能睡了4到5個小時,然後才必須在上午11點之前結賬。所以不,我不推薦這個地方作爲放鬆和住宿的好地方

酒店中規中矩，房間不大，設施還好吧。停車場很寬敞，免費的。周邊沒啥超市和吃飯的地方。性價比一般般吧。

環境一般吧。比其他速八差一些。在主街上，整體樓比較舊，服務還可以，樓梯味道太多。進來門都沒鎖，早餐湊合