北約克郡瑟斯克金羊毛飯店(The Golden Fleece Hotel, Thirsk, North Yorkshire)

An excellent place to stay, very helpful staff especially Jodie on waitressing, our room was very hot but I turned the radiator down so easy fix, a running water noise from the heating I think all night in room 25, so apart from that would have been 5 stars….I would definitely recommend and stay again.

Friendly receptionist. Bar staff did not engage at all. Sub standard room compared to previous stay. Bathroom was dirty and very cramped. Restaurant meal was poor. Stale bread, pureed veg passed as soup, rosti was raw, black pudding was mush. Staff spent the evening moaning about shifts, (was interesting, but not what you wanted to hear when eating). A better standard was expected for the price we paid.

The hotel is right on the market square and has its own car park at the rear, It is beautifully decorated, Our room was nicely decorated and very comfortable. Although we are above the reception area it was so quiet. We stayed 2 nights and had breakfast and dinner in the restaurant. The food was excellent. The chicken with the black garlic sauce was a faviourite of mine and my partner. The hot options at breakfast are cooked to order. The tea and coffee were in generous pots so you could have a lesuirely breakfast with plenty of refreshment. All the members of the team were freindly and professional. We would definitely look to stay again when we are back in North Yorkshire.

Shocking. Booked a standard double, nowhere does it say we will be in an annex on the carpark. Dirty rooms with stained carpets, tiny single room made into a double to shove guests in. Booked 5 months in advance to sing at the races and 100% won’t be returning. Grime in the shower that wiped off, dust on all the sides, cobwebs in the window and broken blinds. Absolutely filthy and had a wretched smell. Your website is misleading showing rooms with gorgeous fabrics. Didn’t even get to see the hotel because we were shoved out back. Not acceptable for the price charged. No rooms available to change us. Faulty hairdryer that fused when you plugged it in. Two plugs in the whole room! To top it off, customers who stayed the night before had left items in the wardrobe and behind the chair which shows the rooms are not cleaned daily. Very poor standard and not acceptable. Carpark is being used from 5pm by delivery drivers and a walkway for anyone going in to town. Even had a delivery happening under our window at 6am with the engine running. Basic, shabby rooms and a terrible terrible night sleep.

We were in the Mews outside the hotel.Everything was exceptionally clean and well equipt.The only let down was the compact bathroom!Breakfast included in the price was fantastic really set u up for the day!Staff fantastic!.

Nice place, great location and great breakfast, staff were all pleasant. Bathroom needed a bit of bleach spray otherwise nice.

Everything about my stay made me smile, the staff their helpfulness and courtesy, the room its condition and spaciousness, the food and its variety and deliciousness. The closeness of somewhere to give my dog a really good walk a huge bonus.

Situated on high street rooms at front will overlook market square, rear rooms have poor views. It may be a listed property but windows in our room ( at rear) definitely require attention. Corners of carpets & in bathroom around shower especially need really good clean.

Reception was excellent, professional and prompt. Breakfast dining room staff warm, friendly, welcoming and efficient breakfast good. We were allocated room 23 in the mews the wall tiles near the tap end of the bath and the wall would benefit from having HG mould remover used on them, other than that room was adequate we have previously stayed in the hotel so are ware of the quality of rooms in the main building. We reserved a table for a bar meal upon our arrival for 18:15, table was clearly marked with time and name, we sat at out table prior to the agreed time, about 15minutes later a party of approximately ten guests arrived at another table, I had booked in at the bar and was told someone would see to me in a few minutes. The party of ten were seen to immediately up to three staff involved in their service, an hour later 19:15 we had still received no service so went elsewhere for a meal. I readily accept hospitality has issues with staffing but cannot accept that a party of guests arrived after us and were dealt with immediately whilst we were completely ignored, it did not help that this was my wife’s 60th birthday. I raised the matter with the assistant manager who apologised citing new staff and that the other guests had pre-ordered their food.