The good: Comfortable bed, clean room with good water pressure and temp. The not so good: 30 minute wait to check in without acknowledgement while the single desk person was joking and flirting with one customer needing a reservation; both keys did not work on Day 2 resulting in having to carry everything back down the stairs (no elevator) to get a new key; and despite two conversations at the desk and the promise of leaving notes for the staff on the next day, a ‘mistake’ was made with my back-to-back reservations resulting in someone else being checked in and given access to my unserviced room and belongings while I wasn’t there. I only found out while chatting with the people given access who asked if ### was my room. I was never contacted by the manager about these issues as requested.
翻譯