克拉麗奧飯店科勒尼- Plano West(Holiday Inn Plano - the Colony)

I will never stay here again for I needed to change the date and they were not willing to work with me at all. So I just wasted money for i was not in town that night. When people are willing to work with you it’s always a better outcome. They need to work on their customer service skills. I have stayed there many times and would have continued until now and I will stop recommending them as well. Have a blessed day

When I checked in, I was told that my room wasn’t ready and told to step aside so the clerk could help another guest. I then talked to another clerk, and she was able to get me into a room. The first clerk was very rude and abrupt. Check in time is listed as 3:00 pm and I showed up at 3:20 pm. I expect a room to be ready when I show up. I also have pictures of the condition of the room. From broken lamp shade to scratches on the walls. I was not very impressed for the amount of money that I paid for the stay.

They are completely out of bar soap when i asked for some to shower- there was only one bar soap in my room for hand washing at the sink. The reason i was given was, because of the recent ice storms, their vendor hasn't been coming. However, the ice has melted and was gone when i drove into DFW today. The weather certainly wouldn't have prevented a vendor from coming in today. Having bar soap for the shower is a really basic thing to expect from a hotel. How did they get their other supplies these last few days? Cant they buy travel sized body wash or bar soap from Walmart? I am upset that i paid for a room and cant take a shower (without washing my body with shampoo, which is ridiculous)

El día martes no hicieron el cuarto, lo dejamos desde 9.30am y regresamos a las 4pm. Reclamamos y nos comentaron q las personas de limpieza ya no estaban a las 5 pm Hicimos la reclamación en el hotel

On the days I was there, they didn't clean the room, they didn't take out the trash, they didn't put clean towels, they charged something that didn't apply to my TC, unfortunately I don't recommend it.

You walked in and it was extremely hot and get to our room same thing I turned it down to the lowest setting still never cooled down. The room was clean but they didn’t do anything to see if they could get ac fixed.