Extended Stay America Select Suites - Tampa - Brandon - East

Fue una terrible experiencia todo fue malo 1 . Nos dijeron q no tenían habitación disponible para nosotros y otros huéspedes q estaban en la misma situación 2. Q las habitaciones q habían no estaban Limpia 3. Q teníamos q esperar 4. Las tres habitaciones q habían sucias eran para dos huéspedes q no tenían para tres adultos y una niña disponible 5. Nos dieron una habitación sin limpiar y nos dieron las sábanas para q nosotros la cambiemos 6. Y otra habitación q no le funcionaba las luces y querían cobrar por esa segunda habitación al fin ya eran 2 am de la madrugada cuando nos dieron esas dos habitaciones una sucia y la otra sin luces y no nos cobraron la segunda definitivamente nunca más esto parece una película de ciencia ficción

Mal Terrible Llegue al hotel después de 6 horas de viaje Las habitaciones estaban sobrevendidas Y no respetaron mi reserva No me dieron habitación Y hoteles.com pretendía que yo manejara una hora más de mi destino para la habitación que habían conseguido

I didn’t like that the room i pay for was not available, the all- ways Stinks like some one was smoking in them.

Well, apparently they change cable/wifi services to Dish. No one had wifi access and no ones tv worked. They blamed the weather. Well hello, this IS Florida. I have really bad anxiety and PTSD and all I heard all through the night was doors banging and stomping from the floor above me. Needless to say I did not get any sleep!!

I had a horrible experience staying at the Extended Stay America Tampa - Brandon East property. I had a single night reservation for 2/16/2024. When I checked in at 11pm, I was told by the receptionist that they have run out of room/access key cards. She said that in lieu of the card, one of their staff would use their card to let me in my room. I have never encountered a situation like this where the hotel guest with a prepaid reservation was denied his/her room access key card. I was assigned room number 428. I clearly told the staff that I would need to take my dogs out once before I sleep and did not want to get locked out of my room at that time. He ensured me that the front desk is a 24x7 service and he will be there to bring me back to my room. To my dismay, when I came downstairs there was NOBODY their and thus I was locked out. I kept ringing the front desk bell but with no success. Stranded outside with my dogs at past 1am, the only option I had was to call the Extended Stay customer service number from the landline phone on the wall of the property. Over the period of ~90 minutes that I was locked out of my room, I called the customer service two times out of desperation. Both the customer service agents did their best (particularly the lady named Zelga) to reach the hotel staff/management over and over again but to no avail. I ultimately resigned to my fate and waited at the lobby till the receptionist showed up. I need to be compensated for my suffering.

The property had a foul odor overall. And, the **** odor every night was sickening. The people above me were so loud they disturbed my sleep. In the past the property provided a coffee maker and dishes. Now you have to pay to rent what you need. Thanks Biden for not building back better.

Hallways smelled real bad, breakfast options were pretty bad and really did not feel like it counted for breakfast included. The room rooms floor was not very clean. They missed obvious trash on the ground and some very weird looking red splashed in the baseboards. The key card deactivated every day. Staff was super helpful and very nice.

There was no couch as advertised. I was told by the front desk that couches have been removed from all rooms. There was no cable as advertised. It did finally start working as we were leaving. There was active mold growing on the ceiling of the bathroom.