考拉JW萬豪水療度假飯店的評論

住宿方回覆: Thank you for your kind words and for highlighting our beautiful surroundings, delicious breakfast, and spacious rooms. We're especially grateful for your recognition of Ms. Mai and Ms. Pooh we’re proud to have such dedicated team members who make our guests feel truly at home.We look forward to welcoming you back for another memorable stay!Warm regards,JW Marriott Khao Lak Resort & Spa

住宿方回覆: 尊敬的蔡秀燕：感謝您抽空分享您的體驗。對於您在入住期間遇到的不便，我們深感抱歉。雖然我們的標準入住時間為下午 3:00，但儘管入住率很高，我們仍很高興為您提供提前入住其中一間客房的服務。我們了解無縫抵達體驗的重要性，對於您第二間客房的溝通延遲，我們深感抱歉。準備好後我們會發送一封電子郵件，您可能在享受酒店服務時錯過了它。對於未能及時提供鑰匙卡並由此造成的不便，我們深感抱歉。這不是我們努力提供的服務水平，我們正在採取措施確保更好的溝通和後續跟進。除此之外，我們相信您在這裡過得愉快，並期待您再次光臨無尾熊 JW 萬豪度假酒店及水療中心。

住宿方回覆: Dear Meeeew,Thank you so much for taking the time to share such a wonderfully detailed and positive review of your recent stay at JW Marriott Khao Lak Resort & Spa. We truly appreciate you discovering our 'small secret place' and are delighted to hear you had such an memorable experience.We're thrilled you felt trusted with our check-in process and enjoyed the thoughtful touches like the welcome amenities and the fragrant lemon sachets from our farm. It's great to know our convenient on-site and nearby facilities, like the mini-supermarkets, added to your comfort.We're especially proud of our 2.4-kilometer long swimming pool, and it's fantastic to hear your family had so much fun with all the water activities. It sounds like the direct pool access from your room made for a truly unique and enjoyable parent-child vacation! We're also glad you enjoyed the diverse and authentic dining options at our restaurants, and appreciated the fresh, organic ingredients from our farm.Your observations about the natural beauty and fascinating wildlife, including our friendly monitor lizards, truly capture the essence of our resort. We love that our guests can connect with nature here, and please be assured that while we embrace our natural surroundings, your safety is always our top priority.We're so pleased you had such a positive overall experience, and we look forward to welcoming you back for another relaxing and pleasant getaway.Regards,JW Marriott Khao Lak Resort & Spa Team

住宿方回覆: Thank you for your feedback we're glad to hear you had a pleasant overall experience.We also appreciate your comments regarding our service quality. Your input is very valuable to us, and we will continue working to improve in this area.We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.Wishing you all the best!

住宿方回覆: Dear Youyoudexiaotuoluo,Thank you so much for your outstanding rating and for your wonderful review! We are absolutely thrilled to hear that you found our hotel environment excellent and that the rooms are spacious and clean.It brings us immense joy to know that our resort is suitable for leisure vacation, swimming, and simply relaxing. We are delighted that you enjoyed your Deluxe Pool Room with pool access, and that your family travel in June 2025 was so positive.Your kind words are a great encouragement to our entire team, and we are so pleased that we could provide you with such a satisfying experience.We look forward to welcoming you back to JW Marriott Khao Lak Resort & Spa for another outstanding and peaceful getaway.Warm regards,JW Marriott Khao Lak Resort & Spa Team