特拉基唐納旅舍(Truckee Donner Lodge)

Convenient location and nice clean, spacious rooms

Long story short, we booked a 3 night stay at Truckee Donner Lodge. A few days before the trip, the national weather service issued a no-travel recommendation for the Sierras. When the warning was issued we tried to call the hotel to see our options. The reservation was "non-refundable", but hoped there was something they could do as the circumstances were extreme. We tried to call the hotel 10+ times, but no-one answered the phone. We did end up trying to drive to the hotel, but the I-80 was closed and it was impossible to get there. Having called 20+ times with no answer and sent emails to two different email addresses, we never heard back from the hotel. The only communication we got was the charge on our credit card for all 3 nights, and an automated email with the following message: "It was our pleasure having you as a guest at the Truckee Donner Lodge. We hope you enjoyed our property and will let us know about your stay. Your comments are very important to us. We strive to provide warm and personal service to all of our guests and greatly appreciate your recommendations".

Gran lugar para hospedarte en Truckee, me encantaron las instalaciones de este hotel, sin duda volveremos.

Stayed one night. It was good. The heater worked well and wasn’t too loud. The bathroom fan was rattle-y, though. Fast hot water, good towels, full size shampoo. Fireplace in the reception area was warm and pleasant.

The hotel is nice but not a lot of amenities. It was expensive enough I would have thought there was at least room service. Everyone except one person was super friendly and helpful.

Loved the location; conveniently located and ample parking. Easy check in/out. Free breakfast and coffee/hot cocoa. Staff are nice and helpful. Looks like there’s short staffing as 1 person is in charge of breakfast (adding food items, cleaning the tables, refilling drink machine needs). The only reason why it’s not excellent is that the room looks dated and the mini fridge and bathroom fan are loud. The bed (coils) is also not comfortable. Some of the tiles in the bathroom are cracked. The room is very clean though!

This place is a good value I would stay again.... they have a little breakfast and a modern coffeee machine. Room was clean and comfortable.

Very good location, but the bathroom needs some love and the heating system works well but is very loud.

Broken hot tub and pool despite still listing them working on the website and in-room documentation. When asked about it 2 separate staff members became confrontational.