湖景套房(The Lakeview Suites)

Friendly and accommodating staffs. The place is so quite that is suitable for people like me who wants peace of mind. Since I book it on a Sunday, I could barely see other guests around and it felt like I booked the entire property 😅. Overall, a good experience.

Foods are delicious. Accommodating staff. The ambiance are relaxing. Peaceful. Good for family. Kudos!!!

We had a great overnight stay at Cocotel. The view is amazing, friendly staff and the place is pretty too.

The place is clean, beautiful place to stay. The only problem we encounter was the staff will charge us for a towel lost. Wherein it was found on the drawer, because we argue, we ourselves look for towel. The staff must check it first 100 percent, before jump into conclusion that it was lost.

Good location. Will be back again. Thank you trip!!!!!!!!!

Hotel is very good, staff are amazing. I enjoyed the partial lake view. Will definitely come back. :)

We stayed here to attend my friend’s wedding. Pros: -affordable rates -good view of Taal -spacious rooms Cons: -we waited for 30-45 mins before they serve our complimentary plated breakfast. I think there was only 1 kitchen staff that time. -no ref per room to store my babies’ milk But definitely, we will be back here 😊

Have been traveling throughout SE Asia for the past month and a half and have stayed in a variety of hotels, but this place takes last place so far. Upon checking in, we were shown to a room with a kitchenette - Room E (not that we needed it, but that's all that was available when booked). There was a fridge, a microwave and a sink and not much else. Plenty of cabinet and counter top space, but no way to cook anything. Not sure why they were so excited about the kitchenette. It was a nice sized room, but the smell of urine and sewage from the bathroom was overwhelming. Really tried to deal with it, but when the wi-fi wasn't working, had to inform the front desk agent. She came to the room and agreed it smelled bad and immediately moved us to another room by the front entrance - Room B, which we appreciated. Wifi worked there also as we were so close to the front desk. Only issue was we had to move to a different room after 2 nights as Room B was booked. No biggie. We moved to Room H (I think) which is further down the hill and one of two rooms directly below a very nice look out pavilion. The room was much cleaner than our original room and smelled as though they used a gallon of bleach to clean the bathroom so we opened the front door and the balcony door to air it out. Front desk brought a wifi box for us, but it only worked occasionally. The water pressure was terrible in the bathroom sink and the shower and the water temperature in the shower changed from hot to cold to hot no matter what setting you had it on. Quite the showering experience. The wall between this room and the one next door was so thin, we could hear the conversations in the next room. Further, whoever decided to build two guest rooms under the lookout pavilion needs to be fired. Guests were going up there at 6am and running around with kids and created so much noise, we had to go out and ask them to be considerate of those sleeping. There was also construction noise at 10pm on a Saturday evening - drilling and hammering - appears some kind of a new structure was being built just down the hill. Perhaps construction could be done during daytime hours?? At check out, we were quite surprised to learn we were charged 50 pesos for a bucket of ice. Not too worried about the 50 pesos, but being told there was a small charge would have been appropriate at the time of ordering. The agent at check out seemed to care less about it and continued to press for final payment. The views are also not quite as advertised. While you CAN see the Lake, it would be best described as a "partial view". Overall, not very satisfied. Most staff seemed to try their best to make guests feel welcome and I'm sure many of the issues are a result of ownership or management decisions. Sad because this place could be a lot better. Will stay elsewhere in the future.

I paid for a nice room but they downgraded me and forced me to pay extra charge for my original room. They really didn't care about what my reservation said, it felt like I was talking to a crooked cop. I was the only guest, I guess it's slow and someone needed the cash. The grounds are nice but they ruined my mood for the whole vacation. Avoid this place, there are too many nice ones nearby to bother with this place.