敘拉古斯凱勒飯店，希爾頓啟繽精選

I recently stayed at the Hilton while visiting my daughter at college, and unfortunately, it was one of the worst hotel experiences I’ve had. Upon arrival, the front desk staff was shockingly rude. The room I was given (#243) was extremely disappointing. Although it was on the second floor, it felt like a basement—the only window was high up and let in almost no light. It felt more like a dungeon than a $250 per night hotel room and looked nothing like what was shown on *******. I politely asked if I could be moved to another room that matched what I booked. The front desk lady bluntly said, “No, this is your room,” and told me it was my problem for using a third party. She told me to complain to ******* and said they were fully booked, though her tone made it clear she had no intention of helping me even if there were other rooms. I felt uncomfortable, especially in front of my daughter. I had hoped this would be a special visit—not one where we felt like a burden. During the stay, she ignored us completely—no greetings, no eye contact. At checkout, she acted cold again. I asked for a receipt due to breakfast charges, and she said it would be emailed, refusing to show me my charges. I still haven’t received it. I felt unwelcome, discriminated and dismissed by someone who represents a major hotel chain. The location is perfect for visiting campus, but the staff’s behavior ruined the stay. Hilton needs to do better.

Parking was easy. The hotel was nice. Walls are thin and we could hear the conversation of the people in the room next to us. It’s near the university so that was nice. The restaurants around campus are just Ok; nothing great, just OK. The staff was really nice. The coffee and tea in the morning was a nice touch. Definitely recommend this hotel.