Even though I booked a handicap room with a room in shower, I was given a normal room. Was offered a different handicap room but since I have mobility issues it would not have helped anymore than the normal room. The front desk person (I think a manager) was like well you only booked a hearing handicap room and we are out. Which was not true, besides if you book a room due to a disability, what does it matter if it was for hearing.
Then I had a seizure on the trip and had bit my jaw to the point it bleed out and I also urinated in the bed due to the seizure. Asked for it be changed before we left for the day and was assured it would be. When we returned the room had been cleaned but the bed was still covered in urine and blood. It was near 11pm. Called downstairs and they sent a security guard up to change it at 11:30ish and he did not want to be there. I told him to leave it and I would fix it and he did. I just slept on a couch and covered up with the sheet.
It is a beautiful hotel. However, the staff and service for people with disabilities is AWEFUL. Would not recommend.
翻譯