凱藝飯店(Clarion Pointe Sylva Near Cherokee Area)

Nous avons trouvé beaucoup de poils/cheveux dans la salle de bain

This hotel charged me without telling me for "smoking residue for cigarrettes or pot" (quoted from the lady working) when I do not smoke either one and was not done in the room; Asked for photos of proof, they did not have that either on file. The general manager was relaying info for a young worker to tell me, GM did not call me or notify me. Unprofessional to the max Have fun getting sued for charging something without telling them and for no proof, good try trying to make up for low margings; If you want to be scammed, stay here, if not there are plenty of better locations towards the Cherokee or Maggie Valley area

The front desk clerk at check in was great. The room was okay,although I was a little concerned about the cleanliness of the bed. Breakfast was disappointing. The choices were cereal, biscuits and gravy, waffles, two flavors of yogurt, and an apple. Coffee and tea. No real protein choices. At checkout, a sign with “Back in 10 minutes.” No idea when it was placed or how long it would be before someone returned. The property is located along a busy, divided highway with no food/restaurants nearby. Was sadly disappointed with my stay and felt that little effort is put toward customer satisfaction. Would not recommend.

The tv has always been on the blink in the last 3 times we have stayed. My husband fiddled with the cord in back and got it to improve this last stay.... they offered to move us to another room but that is hard when you are already settled in for the night! We reported this problem with every stay.

The place is very nice, there is just nothing around it really for four or five miles

This was our second stay at Clarion Pointe, Sylva. It is a friendly and attractive hotel, convenient to WCU and surrounding areas, but in a quiet location. The only negative feedback we had was that we found a dirty pair socks beside our bed, left from a previous customer. This then made me question the cleanliness of other parts of the room. There were no other signs of the room not being properly cleaned, however that did leave a negative impression.

The staff is always friendly and the beds are very comfortable. Very clean too.

Super.comfortable beds, queen sized. Breakfast was excellent amd.staf were very friendly and efficient.

My Hubby and Son said everything was amazing, including the condition, breakfast, rooms, service etc...!!!