洛斯雷爾雷赫斯設有游泳池的飯店

If you're a wheelchair user, please make sure to let the hotel know with plenty of notice. I use a wheelchair that doesn't fold and I couldn't get into my room without taking the wheels off as there's a wardrobe immediately as you enter the room. Fortunately, I am able to walk and only use my chair for longer distances.l, but for others, this could be a real issue. We stayed in that room for one night and they were happy enough to swap me into a different room in the morning. That first night was awful. There were concerning dips in the floor and the noise from being next to the ocean was so loud, plus the wind rattles the windows, it sounded like I was lost at sea. The receptionist was lovely and upgraded us to a family room, no issues, though I hope for the sake of others that there are double rooms available that are more accessible, not just family rooms. The family room was luckily on the other side, so it was totally silent. The breakfasts were quite stale and the milk for the cereal was warm so stuck with the crepes every morning. We did have dinner here one evening but unfortunately, when I got to the dessert stand, there was a cockroach crawling on the food. They were very apologetic and gave both of us a glass of wine as an apology, but then still had to pay full price on the meals. Fortunately, we did bring an extension cord as there weren't many sockets and not all of them even worked. There were no ceiling lights, just plug in lamps, which made it quite dim at night. The pool is barely heated but it takes a few seconds for your body to acclimatise. The mattress is quite firm and I found the pillows were far too high. Also beware that the hotel is on a VERY steep hill. Luckily, I can actually walk quite well in hot weather but I was definitely out of breath when I got from the bottom of the hill to the hotel. The WiFi is awful and I ended up just using my data. The zoo is well worth visiting though and it's a very short distance away. As you come into the hotel, it's got a huge lovely lobby which was lovely to sit in, so it really surprised me how poor everything else was. I have no ill intentions and the staff were lovely but I have to be honest.

This hotel was a huge disappointment. For the price we paid, I would definitely go somewhere else. I booked a room for myself and two kids (16 and 11) on a booking platform that described the room as suitable for three people, with a maximum of two adults. I assumed it would be a double or twin room with an extra bed for a child. However, when we arrived to check-in in the evening, they told us they had no record of three guests, only two adults, and that we could not stay in the room we had selected. They gave us a bigger apartment and asked me to come to the front desk the next morning to resolve the situation. I must say that the gentleman at the front desk during the evening shift was sincerely apologetic and showed empathy. However, the front desk man in the morning was a completely different story. He was rude and arrogant, and I've never experienced such poor hospitality. He showed no acknowledgement of their incorrect advertisement. They claimed that the room we selected was only suitable for two adults, with a maximum of one two-year-old child. I took the time to search through several different platforms where this ”family-friendly” hotel was listed, and on all of them, it stated that children up to the age of 13 were free of charge. However, in our case, we were asked to pay extra for our 11-year-old, which amounted to a 50% increase in the original price. With poor English skills, the only argument they had was several times ”It's not my problem. You pay now or leave!” - without getting back any money for the rest of the nights, of course. In the end, we paid the price and were reimbursed by the booking platform afterward, although I'm quite certain it was the hotel's fault. Mistakes do happen, but the rudeness and poor attitude of the staff were unacceptable. I don't see the hotel as family-friendly, friendly, or even polite at all. As for the hotel itself, the amenities were quite old, as evidenced by the condition of the rooms, restaurant, and outdoors. The pool was literally colder than the ocean, and nobody could stay in it for more than five minutes. For the original price, I would say it's about average, but after the 50% increase we paid, the hotel is way below average, and I would rather find a better hotel in a better location. To top it off, when we were leaving breakfast, one lady working in the restaurant got hysterical about our 11-year-old taking an APPLE from the breakfast buffet - how silly and rude reaction, especially to a kid.

This place is lovely. The staff were very welcoming even arriving late at night. The apartments are absolutely huge, and found the kitchen had all the utensils you would need. The hotel is clean, has vending machines if you need a snack, and a lovely pool, very well kept gardens. It's a very quiet location, residential not touristy at all. Better if you can drive, we didn't hire a car so did a lot of walking! There is an amazing pizzeria just round the corner but it didn't open until Wednesday. Also a little shop there too, they were open every day. The walk up to El Toscal only took maybe 10/15 minutes but the roads are very steep, you have to be fit 🤣 there are some great rambles across the mountains that are very popular with hikers. The balcony from the hotel has the most amazing view across playa de los toques beach, but it is not an area you can swim. This whole area is quite brutal to try swim in, especially if any wind. Lovely and quiet, prepare to walk up steep roads or drive unless you want to stay round the pool all day.

The hotel was clean and tidy. Rooms are spacious with a separate bedroom. Kitchen has few utensils and pans and kettles so basic foods can be cooked. Balconies have two chairs and a table. Be aware that the balcony floor is very slippery when wet. Building D next to the road can be a bit noisy at times, trash truck beeping early in the morning etc. Hotel has a minimarket with mostly sandwiches, chocolate bars, beer and wine. The staff were extremely friendly and helpful. Breakfast was ok, lots of fruit, bread and cereal but not much meat. Same goes with the dinner. Don't trust Google maps, there's no easy route to Puerto de la Cruz centrum. The area surrounding the hotel is steep hills to every direction. Sidewalks are narrow if they exist at all. Nearest grocery stores are closer to 10 minute walk away. Few restaurants are nearby. There is one hotel next to this one but otherwise the neighbourhood is fully inhabited by locals. We enjoyed our stay a lot though we found out that the only viable way to travel between the hotel and Puerto de la Cruz was taxi.