貝爾弗裡度假飯店

relaxing massage, stopover but better planning req fabulous relaxing stay, with use of the spa-fire, ice and relaxation massage. It was a little bit stressful trying to get the massage, fire and ice booked at the beginning. As the initial conversations with the booking team told us there was limited availability for the spa and massage even though we were booking 4 weeks in advance. After some further calls we agreed to have treatments at 11 and 12pm with lunch at 2pm, yet we were still without a fire and ice booking as we were told it’s full booked for our date. I asked if they had a reserve list which they didn’t, this was disappointing to hear as we were residents and stopping over at the hotel. we decided to call the day before to check everything was ok before our stay and mention the lack of fire and ice and were then told we could use the fire and ice from 9:45am. it’s a shame this lack of planning and allocation affected our excitement of arriving on the day. The fire and ice experience and the massage was amazing, however the pool became very busy between 12-4pm and didn’t feel very exclusive at all. There weren’t enough loungers and the pool became very busy with families arriving for afternoon swims.

Main issue was room service was not accessible for over an hour. The phone would just ring out. Upon calling guest services i was assured that they'd be in touch shortly but another 30mins went by with no call. We had a 2 hour window between 2 events and hence i was not happy with being able to seemlessly order room service