馬斯頓草地飯店

A 4-star hotel that's only worth 2 stars or below. I wanted to write this honest feedback not hoping the hotel will improve, as we won't visit again, but as a reference for those looking for a hotel in the Birmingham area. It's quite rare that I give such a low rating in my feedback. We originally booked for 1 night but decided to stay 2 nights to extend our trip in Birmingham. We tried to update our booking on trip.com; however, we could only make another booking (same hotel, same type of room, under the same customer name). We emailed the hotel to reconfirm our booking and ask if we could stay in the same room. After some back-and-forth, they said it wouldn't be a problem. When we arrived for check-in, the staff failed to recognize our upfront request even though I told them we were staying for 2 nights. The staff didn't listen at all nor pay any attention. We noticed the hotel card had our departure date as the next day, so I went to reception to verify that we didn't need to move rooms but could stay in the same room for both nights. Overall, the reception staff was neither energetic nor proactive. They didn't share any information with us (swimming pool, breakfast area, etc.) – we had to ask for these details. It felt like a self-service hotel, though the staff in the breakfast area was welcoming, which is indeed standard. We enjoyed the swimming pool, sauna, and steam room. These facilities and the changing room were fine; however, the staff at the club was not helpful at all. Again, I had to ask for a towel in order to get one. The room was dated as shown in my photos, required renovation. Insulation was poor too we could hear noises along the corridor. We didn’t have a good sleep for the first night however fine for the second night. A positive note: Plenty of parking space.

I just stayed for one night at Lea Marston hotel. Did not have time to enjoy the facilities. Location is a bit off but still okay for drivers.

Excellent polite staff. Great stay and myself and the boys loved it.

飯店的位置對於外出旅行來說還不錯… 但飯店需要很多改進！自助早餐你要等他們補充食物，你必須不斷詢問工作人員茶杯在哪裡，因為沒有更換，因為烤麵包機的位置而需要排隊，如果你要求更換水，請小心在房間裡，因為我被收費了，但在投訴後得到了退款。工作人員很好，但需要更好的組織。泳池區過時了，沒有固定的時間，他們似乎在挑選開放和關閉時間。我們遇到了很多問題，這裡沒有全部提到，我們告訴前台我們不滿意，並注意到其他顧客在抱怨。沒有使用，但看看水療中心，我確信周圍有更好的。 9 洞高爾夫球場狀況良好，但飯店外區域需要整理一下，有點髒亂。